7+ years of hands-on experience with Salesforce, particularly in Service Cloud
Strong technical skills, including LWC, Apex, and configuration
Experience with integrations and troubleshooting
Proven project management abilities in release planning and execution
Excellent verbal and written communication skills, especially with remote teams
Knowledge of SLAs and ITIL principles is a plus
Responsibilities
Manage Copado release deployments and ensure deployment integrity
Document processes and configurations for future reference
Communicate with customers to provide updates and receive feedback
Troubleshoot issues, deliver bug fixes, and conduct root cause analysis
Develop user stories based on customer needs and requirements
Benefits
Flexible work-from-home option from the East Coast
Opportunity to travel to customer locations as needed
Collaborative work environment engaging with an offshore team
Full Job Description
Tech Lead MAHIN-JOB-33714 Description Title: Salesforce Consultant Location: MONTPELIER, City in Vermont Job Type : Fulltime
Resource can WFH from East Coast
Resource should be ready to travel to customer's location as needed.
Salesforce Expertise: 7+ years of hands-on experience with Salesforce (Service Cloud focus), including LWC, Apex, and configuration. Relevant Salesforce certifications are highly valued.
Technical Skills: Understanding of integrations, troubleshooting proficiency, and familiarity with Public Sector Foundation Solutions (PSF) are desirable.
Project Management: Proven ability to manage release plans and execution effectively.
Communication & Collaboration: Excellent verbal and written communication; ability to work with offshore development team and across time zones.
Support Mindset: Knowledge of SLAs, priorities, and severities within application support. ITIL background is a plus.
Work Allocation
Copado Release Deployments: 40%
Documentation: 20%
Customer Communication & Reporting: 15%
Issue Troubleshooting, Bug Fixes, RCA, User Story Development: 25%
