Tech Lead

Keylent, Inc.

$120K — $150K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of project management experience
  • Proficiency in technical documentation and reviews
  • Strong leadership and mentoring skills
  • Experience in software quality processes
  • Ability to manage project timelines and deadlines
  • Familiarity with service level agreements (SLAs) and key performance indicators (KPIs)
  • Excellent communication and stakeholder management skills

Responsibilities

  • Initiate, plan, execute, control, and complete projects
  • Guide team members on technical aspects and document reviews
  • Lead customer interactions to address potential issues proactively
  • Create and manage functional and technical specification documents
  • Track and allocate open tickets to ensure timely resolution
  • Ensure adherence to SLAs, KPIs, and OLAs by the delivery team
  • Promote continuous improvement within the team for efficient processes.

Benefits

  • Opportunity for professional development and mentoring
  • Exposure to diverse technical projects
  • Engagement with a collaborative team environment
  • Flexible work arrangements possible
  • Involvement in compliance with industry standards and quality processes
Full Job Description
Visa status: U.S. Citizens and those authorized to work in the U.S. are encouraged to apply.
Tax Terms: W2, 1099
Corp-Corp or 3rd Parties: Yes

Description
To ensure successful initiation, planning, execution, control and completion of the project by guiding team members on technical aspects, conducting reviews of technical documents and artefacts. Lead project development, production support and maintenance activities. Fill and ensure timesheets are completed, as is the invoicing process, on or before the deadline.

Lead the customer interface for the project on an everyday basis, proactively addressing any issues before they are escalated.

Create functional and technical specification documents. Track open tickets/ incidents in queue and allocate tickets to resources and ensure that the tickets are closed within the deadlines. Ensure analysts adhere to SLA's/KPI's/OLA's.

Ensure that all in the delivery team, including self, are constantly thinking of ways to do things faster, better or in a more economic manner.

Lead and ensure project is in compliance with Software Quality Processes and within timelines.

Review functional and technical specification documents.

Serve as the single point of contact for the team to the project stakeholders. Promote team work, motivate, mentor and develop subordinates.

Provide application production support as per process/RACI (Responsible, Accountable, Consulted and Informed) Matrix.

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