Tech Lead TECHM-JOB-24153
Location: Plano TX
Skill: Impact of Digitization on HLS
Epic Resolute Hospital Billing Sr. Analyst/ Hospital Billing Analyst - Charge Router Expert/ Hospital Billing Analyst - Claims Expert
JOB SUMMARY
Epic Analyst - Resolute Hospital Billing and/or Claims, who will: • Demonstrate full use and application of standard principles, theories, and concepts related to technical discipline and provide solution to a variety of moderately complex problems. • Manage small and moderately complex projects, establish and implement new or revised system requirements or procedures. • Analyze user requirements, develop and implement systems for moderately complex processes. • Coordinate activities of project team and act as a source for direction, training and guidance for less experienced departmental staff. • Initiate course correction to stay on schedule while providing professional support for a large multi-facility healthcare organization. • Build and enhance effective working relationships with a wide range of internal and external contacts, vendors, and stakeholders on behalf of Providence St. Joseph Health and Services. • Work collaboratively with colleagues across PSJHS in delivery of specific cross departmental projects and efforts. • Actively support and incorporate the mission and core values into daily activities. • Treat all others with respect and demonstrate excellence, justice and compassion in daily work and relationships with others. In this position, you will: • Work collaboratively with clients to determine information and data requirements. Evaluate and report on a variety of topics, sometimes complex in nature. • Collaborate with customers on efficient, effective use of application resources, and create related documentation as necessary. • Work with internal teams to support and develop business solutions. Use professional knowledge, judgment and analysis in making decisions or recommending a course of action that meets business needs. • Demonstrates service excellence and positive interpersonal relationships in dealing with others, including patients/families/members, employees, managers, medical staff, volunteers, and community members, so that productivity and positive relations are maximized. • Applies standards, concepts and theories related to technical discipline to provide solutions to moderate to highly complex problems, while also mentoring less experienced staff in the use of these tools, techniques and analytical skills. • Prepares documentation and assist in documenting and defining workflows in collaboration with relevant stakeholders. • Participate in projects and assist project leaders, taking lead on smaller projects as needed. • Synthesizes data, information, and knowledge to analyze multiple approaches/solutions to issues or problems. • Collaborates with peers to create and maintain standard team specific documentation. Instrumental in maintaining, and consistently participates in improving standards of documentation. • Identifies, manages, and communicates issues and risks, diplomatically escalating as appropriate through areas affected. Assist in troubleshooting root cause failures. • Understand and translate the business needs into system configuration and workflow validations. • Builds and participates in test plan development. Acts as a resource during testing and upgrades; coordinates with appropriate individuals. • Able to define and meet individual goals consistent with organizational mission, quality, budget, customers, and financial results. • Plans and coordinates downtime, change management, maintenance, and upgrades. • Ability to travel as required. • Perform rotational on-call responsibilities. Job Specific Knowledge, Skills and Abilities: • Competent in supporting the technical, operational and application needs of appropriate moderately complex applications or subcomponents of a highly complex application. • Ability to train team members in information collection and troubleshooting root cause of application failures. • Knowledgeable of application architecture with basic skills in technical documentation of application system installations and moderately complex system flows. • Ability to develop test plans for appropriate moderately to highly complex applications. • In-depth knowledgeable of database configurations, complex queries and elements. • Demonstrated ability to pro-actively identify ways to enhance or improve programs, processes and systems. • Proficient in Microsoft office products. • Able to lead small to medium internal project work with moderate complexity and moderate risk. • Demonstrated ability to network collaboratively with line managers and supervisors, as well as high level individual contributors. • Able to independently prioritize work assignments, meet deadlines and manage multiple priorities. • Able to work independently and as part of a team. • Skilled communicator, both oral and written. Skilled in working collaboratively, courteously and tactfully with difficult situations and/or people to recognize issues and solve problems. Able to adapt communication style to the needs of others, especially in difficult situations. • Able to respect confidentiality of all information, especially related to patients, medical staff and employees. • Able to set challenging objectives and works against self-defined standards of excellence to continually improve personal performance.
Qualifications
Competent in supporting the technical, operational and application needs of appropriate moderately complex applications or subcomponents of a highly complex application
Ability to train team members in information collection and troubleshooting root cause of application failures
Knowledgeable of application architecture with basic skills in technical documentation of application system installations and moderately complex system flows
Ability to develop test plans for appropriate moderately to highly complex applications
In-depth knowledgeable of database configurations, complex queries and elements
Demonstrated ability to pro-actively identify ways to enhance or improve programs, processes and systems
Proficient in Microsoft office products
Able to lead small to medium internal project work with moderate complexity and moderate risk
Demonstrated ability to network collaboratively with line managers and supervisors, as well as high level individual contributors
Able to independently prioritize work assignments, meet deadlines and manage multiple priorities
Able to work independently and as part of a team
Skilled communicator, both oral and written
Skilled in working collaboratively, courteously and tactfully with difficult situations and/or people to recognize issues and solve problems
Able to adapt communication style to the needs of others, especially in difficult situations
Able to respect confidentiality of all information, especially related to patients, medical staff and employees
Able to set challenging objectives and works against self-defined standards of excellence to continually improve personal performance
Bachelor's Degree in Computer Science, Business Management, Information Services -or- equivalent educ/experience
Applicable Epic Certification within 3 months of last class required for certification (must be kept up to date) upon hire
Some application suites require advanced current clinical knowledge and expertise (Pharmacist, Registered Nurse, LPN, Therapist) as demonstrated by a current state license upon hire
4 years' industry related experience
Responsibilities
Demonstrate full use and application of standard principles, theories, and concepts related to technical discipline and provide solution to a variety of moderately complex problems
Manage small and moderately complex projects, establish and implement new or revised system requirements or procedures
Analyze user requirements, develop and implement systems for moderately complex processes
Coordinate activities of project team and act as a source for direction, training and guidance for less experienced departmental staff
Initiate course correction to stay on schedule while providing professional support for a large multi-facility healthcare organization
Build and enhance effective working relationships with a wide range of internal and external contacts, vendors, and stakeholders on behalf of Providence St
Work collaboratively with colleagues across PSJHS in delivery of specific cross departmental projects and efforts
Actively support and incorporate the mission and core values into daily activities
Treat all others with respect and demonstrate excellence, justice and compassion in daily work and relationships with others
Work collaboratively with clients to determine information and data requirements
Evaluate and report on a variety of topics, sometimes complex in nature
Collaborate with customers on efficient, effective use of application resources, and create related documentation as necessary
Work with internal teams to support and develop business solutions
Use professional knowledge, judgment and analysis in making decisions or recommending a course of action that meets business needs
Demonstrates service excellence and positive interpersonal relationships in dealing with others, including patients/families/members, employees, managers, medical staff, volunteers, and community members, so that productivity and positive relations are maximized
Applies standards, concepts and theories related to technical discipline to provide solutions to moderate to highly complex problems, while also mentoring less experienced staff in the use of these tools, techniques and analytical skills
Prepares documentation and assist in documenting and defining workflows in collaboration with relevant stakeholders
Participate in projects and assist project leaders, taking lead on smaller projects as needed
Synthesizes data, information, and knowledge to analyze multiple approaches/solutions to issues or problems
Collaborates with peers to create and maintain standard team specific documentation
Instrumental in maintaining, and consistently participates in improving standards of documentation
Identifies, manages, and communicates issues and risks, diplomatically escalating as appropriate through areas affected
Assist in troubleshooting root cause failures
Understand and translate the business needs into system configuration and workflow validations
Builds and participates in test plan development
Acts as a resource during testing and upgrades; coordinates with appropriate individuals
Able to define and meet individual goals consistent with organizational mission, quality, budget, customers, and financial results
Plans and coordinates downtime, change management, maintenance, and upgrades
Ability to travel as required
Perform rotational on-call responsibilities