Chubb

Team Leader

Chubb • $75K — $95K *
Tampa, FL 33647In-Person
Finance & Insurance
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 7+ years of claims handling experience with strong technical knowledge.
  • Experience with multi-jurisdictional claims and preferred adjuster licenses.
  • Strong organizational and management skills backed by training or coursework.
  • Ability to lead change and implement best practices through coaching.
  • Understanding of team-building and quality improvement techniques.
  • Exceptional leadership and team development capabilities.
  • Strong communication, negotiation, and interpersonal skills.

Responsibilities

  • Review and assess claim notices for coverage applicability.
  • Delegate tasks to Claims Representatives and manage settlement authority.
  • Supervise investigations and ensure timely claim resolution.
  • Establish and adjust loss reserves as needed.
  • Directly settle claims based on workload and office size.
  • Evaluate the performance of Claims Representatives and provide coaching.
  • Initiate recovery actions and coordinate with Claims Attorneys for litigated cases.

Benefits

  • Professional development opportunities tailored to enhance skills.
  • Supportive management with clear pathways for career advancement.
  • Collaborative work environment that values input from team members.
Full Job Description
Job Description

ESIS AGL Team Leader

Major Duties and Responsibilities
  • Review initial claim notices, assess coverage applicability, and screen cases for flow process eligibility. Determine appropriate next steps for claims with no coverage or questionable coverage.
  • Assign work to Claims Representatives and, in coordination with the Claim Vice President or Unit Manager, determine and delegate settlement authority. Retain higher settlement authority as appropriate and refer matters beyond delegated authority to Unit Managers.
  • Supervise investigations and oversee claim settlement or disposition by ensuring timely contact with insureds and claimants, prompt investigation, and fair resolution.
  • Establish loss reserves to reflect the company's probable obligation and review and adjust reserves as needed.
  • In some cases, directly settle claims based on office size, territory, and workload.
  • Evaluate the work of Claims Representatives on open cases or at regular intervals, and provide coaching and guidance to support performance improvement.
  • Initiate subrogation or recovery actions as appropriate.
  • For litigated claims, coordinate with Claims Attorneys and direct claim-related activities as needed.
  • Negotiate and authorize settlements within assigned authority.
  • Participate in human resources activities related to direct reports, including performance evaluations, training and development, salary administration, recruitment, and staffing as vacancies arise.


Qualifications

  • Strong technical claims knowledge, supported by at least 7 years of claims handling experience.
  • Experience handling claims across multiple jurisdictions; adjuster licenses are preferred.
  • Ability to plan, organize, and apply general business and people management practices, supported by management and technical training, college-level coursework, or equivalent related experience.
  • Ability to lead change by addressing resistance at the team and individual levels, and to independently evaluate and implement claims management best practices through coaching, training, and mentoring.
  • Understanding of team-building principles and continuous quality improvement techniques and how they apply to day-to-day work.
  • Strong leadership skills, including the ability to coach, develop, and guide team members toward goals and objectives.
  • Excellent communication, negotiation, and interpersonal skills, with the ability to interact effectively with internal and external stakeholders at all levels.
  • Strong analytical and problem-solving skills.
  • Demonstrated ability to provide consistent, high-quality service to customers.
  • Ability to serve as a positive role model for the team by demonstrating accountability, professionalism, and a strong work ethic.


About Chubb

Chubb Limited is a Swiss-based global insurance company that provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance (A&H), reinsurance, and life insurance to a diverse group of clients. Chubb operates in 54 countries and territories and is the world's largest publicly traded property and casualty insurance company. The company has a long history, dating back to 1882, and has grown through a series of mergers and acquisitions. Chubb is known for its high-quality insurance products and services, as well as its strong financial performance and commitment to corporate social responsibility.
Learn more about Chubb
Size
31,000 employees
Market Cap
$90.7 billion
Industry
Finance & Insurance
Net Income
$3.5 billion
Founded
1882
5 Year Trend
+5.3%
Revenue
$35.9 billion
NASDAQ
CB
* Ladders Estimates

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