About the positionDutiesReady to lead with purpose?
Join the Defence Community Support and Resource Centre (DCSRC) and help guide a dedicated team delivering compassionate, trauma-informed support to Defence community members affected by sexual misconduct and/or racism.
The Team Lead, Response and Support Coordination position provides operational leadership, guidance, and supervision to a team of Case Coordinators who deliver case management, emotional support, and service coordination to clients. The Team Lead is responsible for supporting employees in managing complex client situations, ensuring service delivery aligns with DCSRC policies and principles, fostering a trauma-informed and client-centred approach, and contributing to the continuous improvement of programs and services.
Work environmentDCSRC provides confidential, trauma-informed support to members of the Defence community affected by sexual misconduct and/or racism. The Centre serves current and former Canadian Armed Forces members, Department of National Defence employees, Canadian Coast Guard personnel, Cadets, Junior Canadian Rangers, and eligible family members aged 16 and older. Operating independently from the military chain of command, the DCSRC delivers client-centred, accessible, and confidential services.
The Response and Support Coordination Team provides confidential emotional support, case coordination, and guidance tailored to each individual's needs, priorities, and goals. Using a client-centred, trauma-informed, anti-racist, and anti-oppressive approach, the team helps clients explore available options and access appropriate supports and resources.
For more information about DCSRC services and supports, visit: Defence Community Support and Resource Centre (DCSRC): https://www.canada.ca/en/department-national-defence/services/benefits-military/health-support/sexual-misconduct-response/get-support.html#toc5
Intent of the process A pool of partially or essentially qualified candidates may be established through this process and used to staff identical or similar positions with various employment tenures (temporary and permanent) and conditions of employment at the Department of National Defence.
Positions to be filled 2
Conditions of employment Reliability Status security clearance
Learn more about security screening process .
Must be able to obtain and maintain a satisfactory Vulnerable Sector Check (VSC).
Strict adherence to the Department of National Defence and Canadian Forces Code of Values and Ethics, Values and Ethics Code for the Public Sector, Directive on Conflict of Interest, and Defence Administrative Orders and Directives (DAOD) 7021-1, Conflict of Interest.
Operational Requirements One or more of the following operational requirements may be required, depending on the position being staffed. Additional operational requirements could also be required, not listed below. The complete list of operational requirements will be communicated to candidates at the time of consideration for appointment for each position being staffed.
Willing and able to work overtime on short notice.
Willing and able to provide services from a remote location in a confidential environment during work hours.
You need (essential for the job) Your application must clearly explain how you meet the following Note: To support an efficient assessment process, essential experience criteria may be evaluated sequentially, one criterion at a time. Candidates must meet each criterion being assessed in order to proceed to the evaluation of subsequent criteria. Candidates who do not meet the criterion under review will be screened out of the process. It is the responsibility of candidates to carefully review the requirements and to ensure their application clearly demonstrates how each experience criterion is met.
Essential qualifications are qualifications that you must meet in order to be considered for the position. This means that when you apply, your application must clearly demonstrate how you meet the education and experience listed below.
EDUCATION
ED1: Graduation with a Bachelor's degree from a recognized post-secondary institution in a field with a focus on human-centered services, counselling, or behavioural intervention (social work, psychology, criminology, sexology, psychoeducation).
Or
ED2: Candidates who possess a college diploma in a field related to human-centered services, counselling, or behavioural intervention, AND a minimum of two (2) continuous years of recent* experience within a professional workplace setting** directly supporting individuals affected by trauma.
*Recent is defined as within the last 5 years.
**Experience obtained within a professional workplace setting is defined as being acquired in the context of employment that is remunerated. Internships/practicums carried out within post-secondary studies do not meet this criterion.
Learn more about degree equivalency .
EXPERIENCE
EX1: Experience managing human resources, including mentoring and coaching staff, supporting performance and development, and managing routine supervisory functions.
EX2: Experience in providing support or case management services to individuals who have experienced various forms of misconduct, harassment, or violence.
EX3: Experience in managing relationships with internal and external community partners, including clients.
EX4: Experience supervising a team in an operational or service delivery environment.
Applied / assessed at a later dateKNOWLEDGE
Knowledge of the impact of trauma, including how it affects coping.
COMPETENCIES
C1: Create vision and strategy
C2: Collaborate with partners
C3: Mobilize people
C4: Demonstrating integrity and respect
C5: Promote innovation and guide change
C6: Achieve results
C7: Communication
ABILITY
Ability to prioritize, meet deadlines, and work under pressure in a fast-paced environment
Language requirements (essential for the job) Applied / assessed at a later date Bilingual - Imperative (CBC/CBC)
Learn more about language requirements .
You may need (asset qualifications) May be applied / assessed at a later date Asset qualifications are qualifications that may be required for the position. If you possess any of the qualifications listed below, please clearly demonstrate how you meet the qualification in your application.
ASSET EXPERIENCE
AEX1: Experience managing programs that provide front-line services to individuals in health care or social service environment.
AEX2: Experience in business planning, as well as in the management of human and financial resources, including performance management, and budget oversight.
AEX3: Experience developing and designing programs that provide services to clients in health care or social service settings, including work that supports vulnerable or at-risk populations.
AEX4: Experience developing and delivering outreach presentations or trainings to community members, or external partners.
AEX5: Experience working within the Department of National Defence (DND)/Canadian Armed Forces (CAF).
AEX6: Experience working and/or facilitating within a peer support environment, including supporting group discussions, participant engagement, or peer-led activities in a trauma-informed and collaborative setting.
ASSET KNOWLEDGE
AK1: Knowledge of the impacts of systemic discrimination, including racism, on individuals' well-being, access to services, and help-seeking behaviours.
Our commitment We're committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please contact the hiring organization below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.
Learn more about assessment accommodation .
Equity, diversity and inclusion The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the population it serves. We promote employment equity and encourage you to self-declare if you belong to one of the designated employment equity groups when you apply.
Learn more about diversity and inclusion in the public service .
Selection may be limited to members of the following employment equity groups: Indigenous (Aboriginal) peoples, persons with disabilities, visible minorities, and women.
Learn more about employment equity .
ORGANIZATIONAL NEEDS
The Department of National Defence is committed to creating a diverse and inclusive team that reflects Canada's population. To achieve a representative workforce, selection may be based on qualified candidates self-declaring as belonging to one or more of the designated groups: Indigenous Peoples, members of visible minorities, persons with disabilities, and women. We encourage you to indicate if you belong to any of the designated groups when you apply.
As means to support our military families and linked with the Department of National Defence priorities, consideration may first be given to the spouses or common-law partners of serving Canadian Armed Forces (CAF) members.
PreferencePreference will be given to veterans first, followed by Canadian citizens and permanent residents, with the exception of jobs located in Nunavut or Yukon. For positions located in Nunavut, qualified Inuit enrolled under the Nunavut Agreement will be appointed first. For positions located in Yukon, qualified Yukon First Nations will be appointed first, followed by qualified Indigenous persons.
Learn more about preference to veterans .
How to apply Learn more about applying for Government of Canada jobs .
Information you must provide We'd like to thank all those who apply. However, only the people selected for further consideration will be contacted. Additional links Reasons to work at the Department of National Defence
Values and Ethics Code for the Public Sector
Defence Community Support and Resource Centre (DCSRC)
DAOD 7021-1, Conflict of Interest
Department of National Defence and Canadian Forces Code of Values and Ethics
Hiring organization contact Name: Yen Lane, Staffing Advisor
Email address: [email protected] 
