We currently have an opportunity for a Team Lead, Middle Market Unit to join the Annapolis, MD office.

The Team Lead is responsible for managing a book of business and the operational functioning and development of one or more locations, while acting with a high degree of independent discretion, autonomy and decision-making.

Job Responsibilities:
• Performs Account Manager duties as outlined in one of the separately defined job descriptions (Account Manager, Senior Account Manager, Account Executive, Senior Account Executive.)

• Provides professional, courteous service to our clients, carrier representatives, underwriters, business partners, and HUB colleagues.
• Provides a high level of support to the Director of Commercial Lines, Chief Sales Officer, and Regional President in obtaining, maintaining and expanding business.

• Attends operational meetings as outlined by leadership; sharing, training and implementing learned strategies within the local office.
• Performs desk audits within the office, as directed by leadership and then assists with coaching staff individually on any improvements identified as a result of the audit.
• Coordinates and conducts HUB training for local office staff in conjunction with Regional Trainer
• Coordinates and conducts training for local office staff on local carrier markets guidelines, requirements, web portals, etc.
• Provides assistance in the recruiting and hiring process and participates in the new hire onboarding process.
• Assists with training plans for new and existing local office staff.
• Champions communication of goals, vision, and procedures developed by the leadership teams.
• Contributes to a positive office environment and champions the creation and continuation of a culture of teamwork.
• Works with local leadership, Accounting, Human Resources, and others to assist with the implementation of regional projects and directives.
• May be required to immediately and effectively address and resolve employee performance concerns utilizing Regional Human Resources and Operations resources as necessary.
• May direct employee workflow, workload and overall performance.
• Provides feedback to management and employees about service structure to improve performance and productivity.
• May coordinate time off within department or location to ensure service level and appropriate reporting of time off.
• May assist in assuring client service standards are being met.
• May conduct or assist with annual performance reviews for direct reports.
• Answers clients/employees questions in a timely manner.
• Answers phone inquiries and addresses problems.
• Travels on company business as required.
• Prepares reports for management as required.
• Attends industry related continuing education training and courses.
• Performs other duties and projects as assigned.

Qualifications:

• Ten years of commercial lines insurance experience.
• Thorough knowledge of commercial lines coverages and markets.
• Property and Casualty Insurance license.
• Advanced professional designation highly desirable (i.e. ARM, CIC, CPCU)
• High School diploma or equivalent; BA or BS degree preferred.
• Excellent oral and written communications skills.
• Superior customer service and problem-solving skills.
• Willingness to travel.
• Demonstrated proficiency with computer systems, including but not limited to Microsoft Office and automated agency management systems.
• Mastery of virtual technology, including meeting scheduling, video display and screen sharing.
• Ability to work in a team environment.
• High level attention to detail is essential.
• Strong leadership, mentoring, and team-building skills.

• Excellent organizational, interpersonal, and communication skills.

What We Offer You:

At HUB International, we are invested in your success - both inside and outside of work. Our benefits are designed to support your well-being, fuel your growth, and help you build a secure future. We believe that when our people thrive, our clients and communities do too.

We are committed to continuous learning and career momentum. Whether you are just getting started or ready to take the next step, HUB provides the tools, mentorship, and opportunities to help you move forward with confidence.

Benefits you may enjoy as part of the HUB International Mid-Atlantic team:

• Medical, Dental, Vision, and Prescription Drug Coverage
• Health Plan Reimbursement Program
• Health Savings Account (HSA) and Flexible Spending Accounts (FSAs)
• 401(k) Savings Plan
• Life and Disability Plans
• Long-Term Care
• Employee Assistance Program (EAP)
• Comprehensive Wellness Program
• Identity Theft Protection, Group Legal, Accident, Critical Illness, and Pet Insurance
• Low-Cost Loan Program and Student Loan Resources
• Vacation, Holiday, Sick, and Personal Time Off
• Flexible Work Arrangements
• Dress for Your Day Policy
• Comprehensive Onboarding and Continuing Education

Ready to take the next step? Apply today.

The expected salary range for this position is $90,000 annually to $110,000 annually and will be impacted by factors such as the successful candidate's skills, experience and working location, as well as the specific position's business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits such as vacation, sick, and personal days, and eligible bonuses, equity and commissions for some positions.

*LI-AM

Department Account Management & Service

Required Experience: 5-7 years of relevant experience

Required Travel: Negligible

Required Education: High school or equivalent