Role SummaryLooking for a high-energy, technically proficient NOC Supervisor Shift Lead in Rivian's Charging Network Operations Center (NOC). In this role, you won't just be "watching screens"- you'll be orchestrating real-time technical support, managing incidents according to critical priority, and ensuring that every customer who utilizes Rivian's chargers has a seamless charging experience.
Responsibilities- Team Leadership: Supervise, mentor, and train a team of NOC Specialists and Engineers with emotional intelligence; manage shift handovers, conduct performance reviews, and drive professional development.
- Network Monitoring: Oversee the health of the Rivian Adventure Network (DC Fast Chargers), Waypoint (AC Level 2), and DC and AC fleet chargers.
- Incident Management: Act as the primary escalation point for complex technical issues and operational decision points for shift resources.
- SLA Management: Ensure the team meets or exceeds Service Level Agreements (SLAs) regarding response times and network uptime across all networks.
- Cross-Functional Collaboration: Partner with Field Service Supervisors, Field Technicians, Software Engineers, and Hardware Partners to troubleshoot software/firmware bugs and physical equipment failures.
- Process Improvement: Develop technical Standard Operating Procedures (SOPs) for technical troubleshooting and implement new operational processes.
- Commitment to working the following schedule, Tuesday through Friday, four 10 hour shifts; 8am to 6:30pm PST
Qualifications- Bachelors in Electrical or Mechanical Engineering, Networking, or related discipline required.
- 3+ years experience in a NOC, Technical Support, or Operations environment, with 1-2 years in a leadership/supervisory capacity.
- Experience with troubleshooting electric vehicle supply equipment (EVSE) and charging protocols/standards (OCPP, ISO 15118, CCS, NACS, J1772, etc.) strongly preferred.
- 3+ years experience with networking protocols (TCP/IP, VPN, Cellular/LTE connectivity).
- 2+ years experience with Python or other coding languages, preferred.
- Proficient with Linux, Amazon Web Services, and complex data systems such as Databricks.
- Demonstrated ability to implement AI workflows into an operations environment.
- Proven track record of successful problem-solving skills with a strong sense of ownership and urgency
- Experience with ticketing systems like Salesforce, JIRA, or ServiceNow and collaboration platforms like Slack and MS Teams
- Excellent written and oral communication skills; ability to communicate complex technical issues in a clear and concise manner to decision makers.
- Team player mentality, with a willingness to assist and team others on the team.
- Ability to travel 5% throughout the U.S.
- Ability to stand, sit, or walk for 8-10 hours per day.
- Required to communicate using phone and/or e-mail.
- Ability to view, read, and interpret documents.
- Ability to perform all duties in an office environment that may contain ambient noise and temperature fluctuations.
Pay DisclosureThe salary range for this role is $71,900 to $89,900 for Atlanta, GA and Normal, IL based applicants. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee's position within the salary range will be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, experience, skills, geographic location, shift, and organizational needs.
The successful candidate may be eligible for annual performance bonus and equity awards.
We offer a comprehensive package of benefits for full-time and part-time employees, their spouse or domestic partner, and children up to age 26, including but not limited to paid vacation, paid sick leave, and a competitive portfolio of insurance benefits including life, medical, dental, vision, short-term disability insurance, and long-term disability insurance to eligible employees. You may also have the opportunity to participate in Rivian's 401(k) Plan and Employee Stock Purchase Plan if you meet certain eligibility requirements. Full-time employee coverage is effective on their first day of employment. Part-time employee coverage is effective the first of the month following 90 days of employment. More information about benefits is available at rivianbenefits.com.
You can apply for this role through careers.rivian.com (or through internal-careers-rivian.icims.com if you are a current employee). This job is not expected to be closed any sooner than July 31, 2026.
