About the RoleThe Claims Team Lead - Commercial Auto Excess Casualty oversees a team of specialists handling high-severity commercial auto liability claims that may exceed primary policy limits. This leader ensures technical excellence, operational efficiency, and consistent delivery of Reserv's modern, data-driven claims experience.
The ideal candidate blends deep casualty expertise, strong leadership, and comfort with technology, guiding adjusters in a fast-moving environment where automation handles administrative tasks and humans focus on complex decision-making.
Who You Are- Highly motivated, growth-oriented, and excited by building a tech-driven claims organization
- A subject matter expert with deep technical experience in commercial auto excess casualty claims, including coverage analysis, litigation management, and catastrophic injury evaluation
- Tech-oriented - you are excited by the prospect of leveraging technology and analytics to drive better efficiencies and outcomes
- A passionate claims professional who genuinely cares about their team, the customer, and the client experience
- An empathetic leader who exercises patience and understanding with everyone you interact with
- A problem solver who can dive deep into the details while never losing sight of the big picture
- Anti-status quo - you don't just wish things were done differently, you action on it
- Curious - you want to know the whole story so you can make the right decisions early and be decisive when it counts
- Communicative - comfortable with and understand the importance of clear, consistent communication throughout the claims process
- Creative - you challenge existing assumptions and find ways to leverage technology and the talents of your team to solve problems
- And did we mention, a sense of humor. Claims are hard enough as it is.
What You'll DoLeadership & Team Development
- Lead, mentor, and develop a team of Commercial Auto Excess Casualty Claim Specialists
- Foster a culture of technical excellence, continuous improvement, and data-driven decision-making
- Provide coaching on coverage analysis, litigation strategy, negotiation, and high-severity claim evaluation
- Conduct regular file reviews, performance assessments, and quality audits
Operational & Technical Oversight
- Oversee the handling of complex excess casualty claims, ensuring accuracy, timeliness, and compliance
- Ensure consistent application of Reserv's structured-data workflows and modern claims platform
- Partner with Product and Engineering teams to refine automation tools, improve adjuster workflows, and enhance system capabilities
- Monitor key performance indicators including cycle time, accuracy, severity trends, and customer satisfaction
Strategic & Cross-Functional Collaboration
- Serve as a subject matter expert for MGAs, carriers, brokers, and internal stakeholders
- Collaborate with Underwriting, Actuarial, Account Management, Compliance, and Claim Operations partners to provide insights on claim trends, risk patterns, and emerging exposures
- Participate in client meetings, audits, and stewardship reviews representing Reserv's claims philosophy and performance
- Support onboarding of new programs, ensuring alignment with Reserv's operational standards and client expectations
Litigation & Coverage Management
- Guide adjusters on litigation strategy, counsel management, and complex coverage issues
- Review and approve high-value settlement recommendations, coverage positions, and strategic claim decisions
- Ensure adherence to multi-jurisdictional regulatory requirements and Reserv's internal best practices
Required Qualifications- 10+ years of commercial auto liability or casualty claims experience, including high-severity or excess layers
- Prior leadership experience within a carrier, TPA, or MGA environment
- Strong expertise in coverage analysis, litigation management, and catastrophic injury evaluation
- Excellent communication and relationship-building skills with internal teams and external partners
- Comfortable with technology and the ability to evolve claims systems and processes to drive better efficiencies and outcomes
- Active adjuster license required - resident state license if available, otherwise a Designated Home State (DHS) license
- Willing to obtain all licenses within 60 days, including completing state required testing
- Demonstrated commitment to quality, accuracy, and attention to detail
- Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information
Preferred Skills & Certifications- Bachelor's degree in insurance, business administration, or a related field
- Professional designations such as CPCU, SCLA, AIC, or equivalent - JD is a big plus
- Experience working with MGAs, E&S carriers, or tech-enabled TPAs
- Familiarity with structured-data workflows, AI-assisted claims tools, or modern claims platforms
Why Lead at Reserv- Influence the future of claims handling in a company built on automation, transparency, and innovation
- Lead a team that focuses on meaningful, high-value work - not administrative burden
- Join a rapidly scaling organization backed by significant investment and committed to reinventing the claims experience
- Work in a culture that values expertise, experimentation, and continuous improvement
Benefits- Generous health-insurance package with nationwide coverage, vision, & dental
- 401(k) retirement plan with employer matching
- Competitive PTO policy - we want our employees fresh, healthy, happy, and energized!
- Generous family leave policy after 8 months of continuous work
- Work from anywhere to facilitate your work life balance
- Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!
Additionally, we will- Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role
- Work toward reducing and eliminating all the administrative work from an adjuster role
- Foster a culture of empathy, transparency, and empowerment in a remote-first environment
