Abbott

Team Lead

Abbott • $81K — $141K *
Alameda, CA 94501In-Person
Healthcare
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's degree or equivalent combination of education and experience
  • 2-4 years of relevant work experience in lieu of a bachelor's degree
  • Minimum 2 years of complaints investigation experience in a regulated environment
  • Knowledge of FDA/QSR regulations and ISO 13485 standard
  • Experience leading non-exempt employees, including full-time and contract workers
  • Strong communication skills for interaction with multiple functions within ADC

Responsibilities

  • Lead complaint investigation activities for blood glucose meters
  • Ensure timely and procedural compliance for complaint investigations
  • Monitor processes for improved efficiency in investigations
  • Identify trends in product complaints during investigations
  • Track returned products and ensure calibration of testing equipment
  • Assist Lab Supervisor with performance evaluations and administrative tasks
  • Guarantee proper documentation to avoid corporate and FDA audit observations

Benefits

  • Collaborative work environment focused on innovation
  • Opportunity to lead and develop a team in a meaningful healthcare sector
  • Access to training programs and resources for professional development
  • Engagement in a mission-driven company focused on improving patient outcomes
  • Onsite work at a state-of-the-art facility in Alameda, CA
Full Job Description
JOB DESCRIPTION:

The Opportunity

Join us at Abbott Diabetes Care (ADC) in our mission to help individuals with diabetes lead active, fulfilling lives. We're focused on helping people manage their health more effectively and comfortably, with life-changing products that provide accurate data to drive better-informed decisions.

The Team Lead is responsible for training, oversight and measuring performance of complaint investigators and receiving clerks who investigate product returned by ADC customers in the Complaints Investigation Lab. The incumbent is expected to understand all aspects of the complaints investigations processes, manage resources to meet division goals for timeliness of complaint investigations and identify opportunities for improvement and/or better efficiencies in our investigation processes. Incumbent is also responsible for monitoring the quality of the complaints investigations that are conducted.

This is an onsite opportunity based out of Alameda, CA.

What You'll Work On

  • Leads complaint investigation activities with regard to blood glucose meters.
  • Ensure that complaints investigations are done according to procedures in a timely manner.
  • Monitors people and processes with an eye towards improving the efficiency of the investigations that are performed.
  • Also responsible for identifying any trends in product complaints that are found during investigations.
  • Responsible for tracking all returned product, calibration and proper validation of all test equipment within the lab.
  • Assists Lab Supervisor in performance evaluations as well as administrative duties.
  • Complaints investigations are a primary focus of corporate and FDA audits.
  • Investigations that are not conducted or documented properly could lead to an observation for ADC.
  • The number of non-exempts for which this position provides support as a lead can vary from 5 to 20.

Required Qualifications
  • Bachelor's degree required, or an equivalent combination of education and experience.
  • Equivalent experience is defined as 2 to 4 years of relevant work experience in lieu of a bachelor's degree.
  • Minimum 2 years of previous experience with complaints investigations in a regulated environment and knowledge of the FDA/QSR regulation and ISO 13485 standard is required.
  • Must be able to effectively lead a large staff of non-exempt employees including full-time and contract workers.
  • Excellent communications skills are required as there may be interaction with other functions in ADC such as Customer Support, R&D, and Manufacturing.
  • Must also be able to act autonomously and make decisions regarding the need to pursue further investigation vs. bring closure to an investigation.

Preferred Qualifications
  • An understanding of ADC products is ideal.


The base pay for this position is
$81,500.00 - $141,300.00
In specific locations, the pay range may vary from the range posted.

JOB FAMILY:
Operations Quality

DIVISION:
ADC Diabetes Care

LOCATION:
United States > Alameda : 1360-1380 South Loop Road

ADDITIONAL LOCATIONS:

WORK SHIFT:
Standard

TRAVEL:
No

MEDICAL SURVEILLANCE:
No

SIGNIFICANT WORK ACTIVITIES:
Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)

About Abbott

Abbott Careers

Joining Abbott means becoming part of a globally diverse team dedicated to making a lasting impact on human health. As a leader in healthcare innovation, Abbott provides a dynamic workplace where careers flourish through growth, leadership, and diversity training.

Opportunities at Abbott

Explore a world of opportunities with our team. Whether you're seeking job opportunities in engineering, marketing, research, or healthcare, Abbott offers a variety of positions that allow professionals to grow their careers. Our commitment to diversity and innovation is evident in every aspect of our work, fostering an inclusive culture that values each team member's contribution.

Work You'll Do

At Abbott, every role contributes to our mission of helping people live fuller lives through better health. From groundbreaking research in medical devices to advancements in pharmaceuticals, our team is at the forefront of healthcare innovation. By joining Abbott, you are not just accepting a job; you are embarking on a path of professional and personal growth.

Internship Programs

Kickstart your career with an Abbott internship. Our programs provide invaluable industry experience and a chance to develop essential skills in a real-world setting. Interns at Abbott work on projects that matter, gaining the experience and knowledge necessary to succeed in their future careers.

Professional Development

Abbott is dedicated to the continuous professional development of its employees. With access to cutting-edge technology, leadership programs, and diversity training, our team members are equipped to lead and innovate within the healthcare industry. We support your career journey with robust training programs, mentorship, and opportunities for networking and professional growth.

Benefits and Culture

Our employees enjoy comprehensive benefits designed to support their life and well-being. From health insurance to retirement plans, we ensure our team has everything they need to thrive. Abbott's culture is built on a foundation of respect and integrity, united by a shared commitment to improving health outcomes.

Join Our Team

Discover the impact you can make with a career at Abbott. We are hiring individuals who are passionate, curious, and driven to lead. Search open positions that match your skills and interests on our Jobs page. Prepare your resume, sharpen your interview skills, and get ready to join a team that's at the cutting edge of healthcare solutions.

Stay Connected

Keep up to date with career tips, industry insights, and company news—all from the people who work here. Subscribe to our Careers Blog and personalize your subscription to receive job alerts and insider tips tailored to your preferences.

Explore Abbott

With a commitment to improving life through innovation, leadership, and diversity, Abbott is a place where you can fulfill your potential. See what exciting and rewarding opportunities await at Abbott by exploring our career opportunities today.

SEARCH ABBOTT JOBS

Join us in our mission to make the world a healthier place through innovation, leadership, and diversity. Your journey to a fulfilling career at Abbott starts here.
Learn more about Abbott
Size
113,000 employees
Market Cap
$189 billion
Industry
Healthcare
Net Income
$4.4 billion
Founded
1944
5 Year Trend
+15.6%
Revenue
$34.6 billion
NASDAQ
ABT
* Ladders Estimates

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