About the RoleWe are seeking an experienced and highly service-oriented
IT Operations Specialist to serve as the critical bridge between our U.S. and UAE offices. This is not a traditional help desk position; rather, it is a hands-on operational role responsible for ensuring the reliability, security, and efficiency of our end-user technology environment.
The ideal candidate will combine strong systems administration expertise with exceptional customer service, enabling seamless onboarding, day-to-day operations, and global collaboration across time zones. You will play a key role in building and maintaining our IT infrastructure, supporting employees directly, and driving operational continuity across the organization.
Key ResponsibilitiesIT Operations & Infrastructure- Manage the overall health, uptime, performance, and day-to-day operation of the organization's IT environment.
- Lead and support office IT initiatives, including new office setup and expansion projects.
- Implement and manage office technology infrastructure, including storage solutions, networking, printers, and endpoint devices.
- Establish and maintain IT policies, procedures, and operational standards.
Security & Compliance- Maintain a secure IT environment with a strong focus on data protection, compliance, and intellectual property security.
- Manage VPN access, endpoint security controls, and identity management processes.
- Ensure adherence to organizational security policies and best practices.
- Support security audits, compliance requirements, and risk mitigation initiatives.
Endpoint & Device Management- Administer Mobile Device Management (MDM) platforms and endpoint management solutions.
- Configure, deploy, secure, and maintain laptops, mobile devices, and other user hardware.
- Manage device lifecycle processes, including provisioning, upgrades, replacements, and decommissioning.
- Standardize and automate endpoint deployment and configuration where possible.
Employee Support & Service Delivery- Serve as the face of IT for employees, providing high-touch, white-glove support across the organization.
- Deliver IT onboarding and orientation for new hires.
- Set up and configure laptops, software, accounts, printers, and collaboration tools.
- Troubleshoot hardware, software, networking, and access issues with a strong customer-service mindset.
- Ensure a seamless employee experience from onboarding through ongoing support.
Asset & Vendor Management- Manage IT asset inventory, procurement, tracking, and lifecycle management.
- Coordinate purchasing and deployment of laptops, peripherals, and office technology equipment.
- Build and maintain relationships with technology vendors and service providers.
- Monitor contracts, warranties, renewals, and vendor performance.
Global Collaboration- Act as a key liaison between U.S. and UAE operations, ensuring consistent IT standards and support.
- Coordinate across teams and time zones to maintain operational continuity and service excellence.
- Support business growth through scalable and efficient technology operations.
Academic Qualifications- 5-7 years of experience in IT Operations, Systems Administration, Infrastructure Support, or a related role.
- Experience managing endpoint devices, MDM platforms, and enterprise IT environments.
- Strong understanding of IT security, VPN technologies, access management, and compliance best practices.
- Experience supporting office infrastructure, including networking, storage solutions, printers, and collaboration technologies.
- Proven experience with IT asset management and vendor management.
- Excellent troubleshooting, communication, and customer service skills.
- Ability to work independently in a fast-paced, high-growth environment.
Preferred Skills- Strong operational mindset focused on reliability, continuity, and service delivery.
- Comfortable balancing strategic IT initiatives with hands-on support responsibilities.
- Highly organized, proactive, and detail-oriented.
- Experience supporting geographically distributed teams and global operations.
$100,000 - $150,000 a year
Visa SponsorshipThis position is eligible for visa sponsorship.
Benefits Include*Comprehensive medical, dental, and vision benefits
*Bonus
*401K Plan
*Generous paid time off, sick leave and holidays
*Paid Parental Leave
*Employee Assistance Program
*Life insurance and disability
