2+ years of experience leading teams of Technical Account Managers or technical staff.
3+ years of hands-on experience with cloud-native technologies, including containerization and Kubernetes.
Minimum 3 years in a senior customer-facing role such as technical presales, solution engineering, or TAM.
Strong ability to articulate and promote complex platform benefits.
Demonstrated strategic thinking and a customer-focused approach.
Responsibilities
Lead and mentor a team of Technical Account Managers (TAMs) to enhance performance.
Drive strategic engagements to ensure success with complex accounts.
Collaborate with Sales, Product, and Engineering to align solutions with customer goals.
Develop meaningful relationships with stakeholders across customer organizations.
Shape and refine customer onboarding and adoption strategies for maximum ROI.
Influence product strategy by gathering and communicating customer needs.
Represent the company at industry events, showcasing platform value.
Standardize best practices across the TAM organization to boost efficiency.
Benefits
Work in a high-impact leadership role with direct influence on company strategy.
Engage with diverse teams, enhancing collaborative skills.
Opportunities for professional development and mentoring.
Flexibility in approach to customer management and engagement.
Full Job Description
What You'll Be Doing:
Lead and mentor a team of TAMs, fostering growth, skill development, and high performance.
Drive strategic customer engagements, ensuring the success of our largest and most complex accounts.
Partner closely with Sales, Product, and Engineering teams to align technical solutions with business objectives.
Own and develop value-based relationships with key stakeholders across customer organizations.
Shape customer onboarding, enablement, and adoption strategies, ensuring maximum ROI from the ScaleOps platform.
Influence product strategy by capturing customer feedback, requirements, and use cases.
Represent ScaleOps at industry events, meetups, and conferences, articulating the value of our platform.
Promote best practices and standardization across the TAM organization, improving delivery efficiency and customer satisfaction.
What You'll Bring:
2+ years of experience leading and scaling a team of Technical Account Managers or technical professionals, driving high performance and customer impact.
3+ years of hands-on experience with cloud-native technologies, including containerization and Kubernetes - Must.
Minimum 3 years in a senior customer-facing role, such as technical presales, solution engineering, or TAM - Must.
Demonstrated ability to articulate and sell the benefits of complex platforms and technologies.
Strategic thinking and a customer-centric mindset, with the ability to influence both customers and internal teams.
