ConocoPhillips

Systems Support Engineer

ConocoPhillips$95K — $115K *
Energy & Utilities
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Legally authorized to work in the U.S.
  • Bachelor's degree in Computer Science, IT, Engineering or equivalent experience.
  • 5+ years supporting enterprise business applications in production.
  • Intermediate Level 1 and Level 2 application support experience in a global environment.
  • Strong SQL skills with SQL Server and Oracle.

Responsibilities

  • Monitor application health, trade flows, and reporting/non-reporting components.
  • Triage incidents, restore service, and communicate recovery status.
  • Operate within a follow-the-sun model with structured handoffs and coordination.
  • Maintain support procedures and knowledge documentation.
  • Meet service-level commitments and comply with operational controls.
  • Diagnose issues across applications and Azure-hosted components.
  • Coordinate deployments, environment readiness, and post-release monitoring.

Benefits

  • Medical, dental, vision, and mental health support.
  • Annual performance bonuses and retirement savings plans.
  • Paid time off and paid parental leave.
  • Access to training, mentoring, and career mobility tools.
  • Peer-nominated awards and an inclusive culture.
Full Job Description
Job Summary
The Systems Support Engineer sustains reliable non-ETRM commercial applications supporting compliance, credit risk, market risk, pricing, custom solutions, data platforms, reporting, and integrations. The role restores service, implements controlled application changes, and supports continuity of global trading operations. The scope excludes platform engineering, infrastructure engineering, and core ETRM basis-analysis responsibilities.

Position Overview

Your responsibilities may include:
  • Monitor application health, trade and data flows, batch processing, interfaces, reporting, and downstream dependencies.
  • Triage incidents, assess business impact, restore service, coordinate escalations, and communicate recovery status, workarounds, and next steps.
  • Operate within a follow-the-sun model through structured handoffs, regional coordination, and end-to-end issue ownership.
  • Maintain accurate support procedures and knowledge records.
  • Meet service-level commitments and comply with ITIL, security, change management, and operational controls.


Technical Responsibilities:
  • Diagnose production issues across applications, Azure-hosted components, APIs, integrations, databases, configuration, logs, messages, scheduled processes, and file transfers.
  • Implement minor bug fixes, SQL corrections, configuration updates, and small enhancements using approved development practices.
  • Validate data integrity and reconcile application, interface, pricing, risk, and reporting output during recovery.
  • Coordinate deployments, environment readiness, release validation, rollback planning, smoke testing, and post-release monitoring.
  • Use source control, branching, pull requests, and CI/CD tooling to deliver changes safely.
  • Document root-cause evidence and recommend preventive or automated improvements.


Success Profile

To thrive in this role, you'll demonstrate the following leadership competencies:
  • Takes Accountability: Takes ownership of actions and follows through on commitments by courageously dealing with important problems, holding others accountable, and standing up for what is right.
  • Drives Performance: Delivers results through realistic planning to accomplish goals.
  • Makes Decisions: Generates effective solutions based on available information and makes timely decisions that are safe and ethical.


Required Qualifications:
  • Legally authorized to work in the United States.
  • Bachelor's degree or higher in Computer Science, Information Technology, Engineering, Management Information Systems, or equivalent practical experience.
  • 5 or more years of experience supporting enterprise business applications in production.
  • Intermediate level of experience providing Level 1 and Level 2 application support in a global or multi-region operating environment.


Technical Skill Set
  • Cloud and integration: 3 or more years of experience with Azure App Services, Azure Functions, Azure Service Bus, API services, message queues, data feeds, and system interfaces.
  • Databases: Advanced level of proficiency SQL Server and Oracle skills, including SQL, stored procedures, query analysis, data validation, and reconciliation.
  • Application development: Intermediate level of proficiency in .NET, C#, ASP.NET, REST APIs, debugging, exception handling, and application configuration.
  • Production operations: Intermediate level of proficiency in incident triage, service restoration, impact assessment, root-cause analysis, escalation, SLA management, and stakeholder communication.
  • DevOps: Intermediate level of knowledge of GitHub, Azure DevOps, source control, pull requests, CI/CD, and production release practices.


Preferred Qualifications:
  • Ability to create clear runbooks, troubleshooting guides, known-error records, and handover notes.
  • Experience supporting energy or commodities trading processes and applications.
  • Experience improving support operations through automation, reusable playbooks, and continuous improvement.
  • Experience using GitHub Copilot or similar tools responsibly for code analysis, test creation, and support automation.
  • ITIL Foundation, Microsoft Azure, GitHub, or related production support, cloud, or DevOps certification.
  • Analyzes complex applications, integration, and data-flow issues to identify practical solutions and preventive actions.
  • Works effectively with business users, application teams, platform and infrastructure teams, vendors, and regional support partners.
  • Communicates business impact, technical findings, recovery status, and next steps clearly in written and verbal updates.
  • Applies structured troubleshooting to restore service, resolve recurring issues, and improve support processes.
  • Applies security, change, release, documentation, and operational control requirements consistently.


Apply By:
Oct 1, 2026

Sponsorship:
ConocoPhillips' sponsorship for employment authorization in the U.S. is NOT available for this position.

Benefits Overview

ConocoPhillips offers a competitive and comprehensive benefits package designed to support your well-being and career growth:
  • Taking Care of Your Health & Wellness: Medical, dental, vision, mental health support, and wellness programs.
  • Supporting and Building Financial Security: Competitive base pay, annual performance bonuses, and retirement savings plans.
  • Promoting Work-Life Balance: Paid time off, paid parental leave, and family support resources.
  • Offering Career Development: Access to training, mentoring, and internal career mobility tools.
  • Guiding Recognition & Inclusion: Peer-nominated awards, inclusive culture, and employee resource groups.

About ConocoPhillips

ConocoPhillips is an oil and gas exploration and production company in the energy industry that promotes safety, health, and environmental safety. The company's technical capability, asset quality and scale, and financial strength are unmatched among independent upstream companies and uniquely position them to compete anywhere. ConocoPhillips is committed to the efficient and effective exploration and production of oil and natural gas. Producing oil and natural gas and getting them to market takes ingenuity, technology, and investment. Its innovative, collaborative efforts yield products that improve quality of life globally while producing economic benefits with far-reaching influence.

ConocoPhillips Careers

Join the dynamic world of ConocoPhillips, where innovation meets expertise in the energy sector. As a global leader in hydrocarbon exploration, we offer unparalleled job opportunities that propel your career to new heights. Work You’ll Do At ConocoPhillips, we are committed to sustainable energy solutions and are looking for talented individuals to join our team. Engage in groundbreaking projects that redefine industry standards and foster growth in clean energy. Lead with Innovation Step into a role at ConocoPhillips and lead with innovation. Our company is at the forefront of technological advancements in the energy sector. With a focus on sustainable practices, we offer a platform where skills and leadership converge to create impactful solutions. Join Our Diverse Team ConocoPhillips prides itself on a culture of diversity and inclusion. Here, every team member’s contribution is valued, and diversity training ensures that all voices are heard, fostering a truly collaborative environment. Explore Career Opportunities Whether you’re a seasoned professional or a recent graduate, ConocoPhillips has a range of positions to suit your skills and ambitions. From engineering to project management, our job opportunities span across numerous disciplines. Internship Programs Kickstart your career with a ConocoPhillips internship. Our programs offer hands-on experience in real-world projects that prepare you for future employment. Interns gain invaluable insights and professional guidance, setting the foundation for a robust career in the energy sector. Employee Benefits Choose a career with ConocoPhillips and enjoy a comprehensive benefits package. We support our employees’ well-being with health benefits, retirement plans, and continuous learning opportunities through professional development and training. Networking and Professional Growth Advance your career through networking opportunities within ConocoPhillips. Connect with industry leaders and peers who are eager to share knowledge and insights. Our supportive environment encourages career growth and leadership development. Hiring Process Embark on your ConocoPhillips journey with a straightforward hiring process. Submit your resume, prepare for your interview, and show us why you’re a perfect fit for our team. We’re looking for innovative minds ready to tackle the challenges of tomorrow. Stay Connected Join Our Team Discover the exciting career paths available at ConocoPhillips. Search open positions that match your skills and interests. We are constantly on the lookout for curious, driven, and creative team players. Keep Up to Date Stay informed with the latest industry news and career tips from ConocoPhillips. Our careers blog provides insider perspectives and practical advice to help you navigate your professional journey. Job Alert Emails Personalize your subscription to receive job alerts and the latest news tailored to your preferences. Explore the rewarding opportunities that await at ConocoPhillips and be part of a company that’s leading the way in energy innovation. At ConocoPhillips, we’re not just offering a job; we’re offering a pathway to a fulfilling career in an industry that’s shaping the future. Join us and be part of a legacy of leadership, innovation, and growth.
Learn more about ConocoPhillips
Size
9,400 employees
Market Cap
$142.3 billion
Industry
Net Income
-$2.7 billion
Founded
2012
5 Year Trend
+13.7%
Revenue
$18.7 billion
NASDAQ

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