About the RoleWe are seeking an IT Support Engineer able to contribute towards Beyond Finance's ambitious growth. You will provide strategic, innovative, and cost-effective support solutions to increase efficiency, reliability, and integration of our services and operations. You will work in a semi-autonomous and fast-paced environment.
What You'll DoThe IT Support Specialist will help
- Identify AND remediate IT trends impacting end-users device performance.
- Develop corrective and preventative actions to minimize user downtime.
- Develop remediations using scripting and other methods.
- Design, install, configure and maintain a comprehensive IT infrastructure with a focus on Microsoft Windows.
- Participate in incident management and assist with scoping and remediation efforts.
- Investigate, diagnose and resolve hardware and network issues.
- Manage, troubleshoot and provide solutions for a wide range of technical issues impacting users in person and remotely.
- Identify and escalate trends, bugs and other system errors to Escalation, IT Engineering and Security teams.
- Build and maintain document library, knowledge base articles.
- Provide internal training and address knowledge gaps.
- Troubleshoot end-user reported issues using DEX platform and identify root causes.
- Create detection methods to reliably diagnose IT issues via key metrics.
- Create IT health reports on a per department basis.
- Develop integrations and automations using API.
What We Look For- Advanced Experience with Windows operating systems, and hardware troubleshooting.
- Strong expertise with powershell, bash, python or other scripting languages.
- Excellent customer service skills with the ability to work quickly and effectively.
- Experience with Call Center technologies & Network troubleshooting.
- Experience with a major platform for ticketing and support (FreshService, Zendesk, Zoho, ServiceNow, etc.)
- Ability to troubleshoot in unfamiliar territory, provide technical support, and maintain third-party commercial SaaS applications.
- Excellent written and verbal communications skills.
- Proven ability to work successfully with limited supervision.
- Ability to consult and develop comprehensive project plans, timelines.
Nice to Haves:
- Strong experience with Query languages and supporting platforms like Datadog.
- Previous experience with DEX platforms such as Nexthink.
- Advance Experience with remote and onsite network troubleshooting (focus on VOIP Technologies preferred)
- Experience with APIs and webhooks, including development of custom JSON payloads.
#LI-AW1
The base annual salary range is listed below. This role is eligible for additional incentives, including an annual bonus.
Base Salary Range
$90,000-$105,000 USD
Why Join Us?While you make a difference for others, we'll work to make a difference for you, providing an uplifting, collaborative work environment and benefits that reflect your value to us. For eligible full-time employees, we offer:
- Considerable employer contributions for health, dental, and vision programs
- Generous PTO, paid holidays, and paid parental leave
- 401(k) matching program
- Merit advancement opportunities
- Career development & training
And finally, our team spirit and culture! We cultivate an environment of community, connection, and belonging across our entire organization.
