We're looking for a Systems QA Engineer to build and own the QA discipline for our Systems Ops team. Today, quality checks happen - but they don't yet scale with how fast we're shipping changes across Salesforce and our broader systems ecosystem. You'll change that: building out automated test coverage, standing up repeatable QA processes, and becoming the person the team trusts to catch what would otherwise slip into production. You'll also play a key role in documentation and deployments, making sure releases are predictable, well-tested, and well-understood by the people who depend on them.
What you will do:- Own and mature the end-to-end QA process for Awardco's Systems Ops team, covering Salesforce, internal tools, and integrated business systems.
- Design, write, and maintain automated test cases and regression suites that scale with the pace of change across our systems ecosystem - reducing reliance on manual, one-off testing.
- Build out a QA framework and set of repeatable practices (test plans, coverage standards, regression cadences) that the broader team can adopt as we scale.
- Partner closely with Business Systems Engineers and the Enterprise Systems Architect to test new features, configurations, and integrations before they reach production.
- Perform both manual and automated testing across sandbox, staging, and production environments, including edge cases and cross-system integration points.
- Document test plans, test cases, defects, and QA processes clearly enough that others on the team can run with them.
- Support deployment and release management: help coordinate releases, manage and validate change sets/deployment pipelines, and confirm successful, issue-free deployments.
- Identify gaps in existing test coverage and proactively recommend where automation or process changes would reduce risk.
- Track, triage, and report defects, partnering with engineers through to resolution.
- Contribute to integrating automated testing into CI/CD pipelines as our deployment process matures.
What you will bring:- 5+ years of experience in QA or test engineering, ideally within a Salesforce or business systems environment.
- Hands-on experience writing automated test scripts or frameworks (e.g., Selenium, Provar, Copado, Gearset, Apex test classes, or similar).
- Strong familiarity with Git-based version control, including GitHub and Bitbucket, with experience supporting branching strategies, code reviews, merge processes, and release management workflows.
- Familiarity with Salesforce-specific testing tools and best practices is a strong plus.
- Solid understanding of the software development lifecycle and release/deployment management practices.
- Experience creating clear test documentation, SOPs, and process artifacts that others can follow without you in the room.
- Detail-oriented and process-minded, with a genuine ownership mentality over quality outcomes.
- Comfortable working cross-functionally with engineers and architects, translating technical risk into plain language when needed.
- Strong written and verbal communication skills.
Nice to Have
- Relevant Salesforce certifications.
- Experience with CI/CD and release tooling (Copado, Gearset, Jenkins, or similar).
- Scripting experience in JavaScript, Python, or Apex.
