Wells Fargo

Systems Operations Manager - Data Platforms -Teradata & Hadoop

Wells Fargo$120K — $150K *
Information Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of experience in Systems Engineering or Technology Architecture
  • 2+ years of leadership experience
  • Hands-on experience with Teradata and Hadoop platforms
  • Experience in distributed systems and data platform operations
  • Familiarity with incident, problem, and change management processes

Responsibilities

  • Lead operations for Teradata and Hadoop, ensuring availability and resilience
  • Manage incident, problem, and change processes including major incidents
  • Drive SLA adherence and service performance metrics
  • Establish operational standards and enforce service management practices
  • Oversee multi-tenant platform operations ensuring stability and workload isolation
  • Implement SRE principles for reliability and scalability of data platforms
  • Coach and develop a team of Systems Operations engineers

Benefits

  • Work in a hybrid model with three days in-office
  • Access to a strong culture of ownership and accountability
  • Opportunity to lead a 24x7 operations team in a high-stakes environment
  • Focus on operational excellence and continuous improvement
  • Engagement with cross-functional teams including Engineering and Cybersecurity
Full Job Description
Systems Operations Manager - Data Platforms (Teradata & Hadoop)

This role is in the office three days a week.

No visa sponsorship or visa transfers.

About this role:

Wells Fargo is seeking a Systems Operations Manager to lead the end-to-end support and operations of enterprise Teradata and Hadoop data platforms powering large-scale analytics and business decisioning.

This role is accountable for platform stability, reliability, and operational excellence across a complex, multi-tenant ecosystem supporting 100+ tenants. The manager will lead a 24x7 operations team, apply Site Reliability Engineering (SRE) principles, and drive automation-led transformation to ensure predictable, resilient service delivery at scale.

This is a hands-on leadership role requiring strong execution discipline, ownership, and the ability to operate in a high-risk, regulated environment, ensuring SLA adherence, compliance, and business continuity outcomes.

In this role, you will:

Operational Leadership & Platform Ownership
  • Lead end-to-end platform operations for Teradata and Hadoop environments, ensuring availability, performance, and resilience
  • Provide clear ownership and accountability for production services, operational outcomes, and service stability
  • welDrive incident, problem, and change management, including major incident command and recovery leadership
  • Lead 24x7 global support operations, including on-call governance and escalation management

Operational Excellence & Service Performance
  • Own and drive SLA/OLA adherence, uptime, and service health metrics
  • Lead capacity management, performance tuning, and proactive issue prevention initiatives
  • Establish and enforce operational standards, runbooks, and service management practices
  • Drive root cause analysis (RCA) and long-term remediation of systemic issues
  • Drive adoption of automation, observability, and AIOps practices to reduce manual toil and improve MTTR.


Governance, Risk & Compliance
  • Ensure alignment with enterprise risk, compliance, and change management frameworks
  • Drive patching, vulnerability remediation, and platform security posture
  • Maintain audit readiness, documentation quality, and control adherence
  • Identify, escalate, and mitigate operational and platform risks


Multi-Tenant Platform Operations
  • Manage operations across shared, multi-tenant platforms, ensuring workload isolation and stability
  • Oversee resource allocation, scheduler configuration, and workload prioritization
  • Execute in high-risk production environments where changes impact multiple tenants simultaneously


Site Reliability Engineering (SRE) & Automation
  • Apply SRE principles to improve reliability, availability, and scalability of data platforms
  • Drive automation-first operations to eliminate manual toil and standardize service delivery
  • Implement and enhance observability, monitoring, and self-service capabilities
  • Partner with engineering teams to improve platform reliability, operability, and service maturity
  • Drive adoption of automation, observability, and AIOps practices to reduce manual toil and improve MTTR.


Stakeholder Engagement & Execution Alignment
  • Partner with Engineering, CIO-aligned teams, Cybersecurity, and LOB stakeholders
  • Provide clear, executive-ready communication on platform health, risks, and priorities
  • Drive cross-functional accountability and execution discipline across teams


People Leadership & Talent Development
  • Lead, coach, and develop a team of Systems Operations engineers and analysts
  • Build a culture of ownership, accountability, and operational excellence
  • Manage resource allocation, workforce planning, and vendor/partner support
  • Develop team capabilities in SRE practices, automation, and platform operations maturity


Resiliency & Business Continuity
  • Ensure resiliency posture across Teradata and Hadoop platforms, including:
    • Disaster recovery (DR) readiness and execution
    • RTO/RPO alignment and validation
    • Continuous improvement of recovery capabilities
  • Lead BCP execution and failover coordination for critical platforms


Required Qualifications:
  • 5+ years of Systems Engineering, and Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • 2+ years of Leadership experience
  • Hands-on experience with:
    • Teradata and Hadoop platforms
    • Distributed systems and data platform operations
    • Incident, problem, and change management processes


Desired Qualifications:
  • Experience supporting enterprise-scale Teradata and Hadoop platforms
  • Demonstrated leadership in 24x7 production support and SRE environments
  • Strong experience in:
    • Automation, AIOps, and operational transformation
    • DevSecOps and CI/CD practices
    • Observability, monitoring, and platform telemetry
  • Familiarity with Kubernetes, containerization, and cloud-native architectures
  • Strong understanding of:
    • Multi-tenant data platforms and workload management
    • Regulatory, audit, and risk-controlled environments


Job Expectations:
  • Provide full operational ownership of Teradata and Hadoop platforms
  • Drive platform reliability, stability, and performance improvements
  • Ensure compliance, patching, and security governance alignment
  • Operate within a 24x7 production support model, including on-call leadership
  • Partner across CIO organizations to deliver scalable, resilient data platform services


Posting End Date:

9 Jul 2026
*Job posting may come down early due to volume of applicants.

About Wells Fargo

Wells Fargo Careers

Joining Wells Fargo means becoming part of a distinguished financial institution that has been a cornerstone of innovation and leadership in the banking industry. At Wells Fargo, we offer a plethora of job opportunities designed to empower your career growth and development in a diverse and inclusive environment.

Work You’ll Do

At Wells Fargo, you will be part of a team that values diversity and is committed to fostering an inclusive culture. We are looking for professionals who are eager to drive innovation and lead with integrity. Our employees are our greatest asset, and we invest in their professional growth through comprehensive leadership and diversity training programs that are recognized industry-wide.

Explore a Multitude of Career Paths

Whether you're interested in a position in finance, IT, customer service, or management, Wells Fargo has career opportunities in various fields. Our team members benefit from job stability, competitive benefits, and a culture that values and rewards performance and dedication.

Internship Programs

Kickstart your career with a Wells Fargo internship. Our programs provide invaluable industry exposure, professional skills development, and networking opportunities that often lead to full-time employment offers. Interns at Wells Fargo work on real projects, solve actual challenges, and gain the mentorship of seasoned professionals.

Professional Growth and Development

We believe in nurturing the potential of our employees. Wells Fargo offers robust training programs and resources to help every team member excel in their current roles and prepare for future challenges. Growth at Wells Fargo is not just about climbing the career ladder but expanding your skills and expertise to add value to our team and customers.

Benefits and Rewards

Wells Fargo is committed to the well-being of our team members. We offer a comprehensive benefits package that includes health care, retirement plans, and generous paid time off. Additionally, we provide unique perks like employee discounts, adoption assistance, and tuition reimbursement.

Join Our Team

Discover the opportunities waiting for you at Wells Fargo by exploring open positions that match your skills and interests. We are continuously hiring and looking for individuals who bring creativity, passion, and a drive to serve our customers.

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Networking and Innovation

At Wells Fargo, networking and innovation go hand in hand. We encourage our employees to connect across departments and roles to foster new ideas and strategies that lead to groundbreaking solutions.

Empower Your Career

Step into a role at Wells Fargo where your skills will be honed, your achievements recognized, and your career can flourish. We're not just filling positions; we're building leaders who are equipped to navigate the complexities of the financial world. Join Wells Fargo today and be part of a team that’s redefining the future of banking.
Learn more about Wells Fargo
Size
246,577 employees
Market Cap
$155.2 billion
Industry
Net Income
$3.3 billion
Founded
1852
5 Year Trend
-5.9%
NASDAQ

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