Systems EngineerThis is a full-time position- Hybrid. Working hours are Monday-Friday with occasional evenings and weekends.
Must have a valid drivers license.ROLES + RESPONSIBILIES:This is a full-time hybrid position in the metro area of Richmond, VA. Working hours are Monday-Friday 8AM-5PM with occasional evenings and weekends.
This role will:
- Provide primarily on-site and remote support to our clients.
- Proactively anticipate, pre-empt, diagnose, and solve hardware, network, and software problems.
- Perform regular system updates and patch management to safeguard against vulnerabilities.
- Develop and maintain knowledge of customer's specific business environment.
- Maintain documentation for system configurations, processes, and procedures.
- Require reliable transportation
TECHNICAL SKILLS: - Strong knowledge of TCP/IP and networking fundamentals
- Strong knowledge of operating systems (Windows and macOS) and server management.
- Broad knowledge of hypervisor technologies (VMWare/Hyper-V)
- Broad knowledge of firewalls, switching and routing
- Broad knowledge of Windows Server, Active Directory, Exchange, DNS and DHCP
- Broad knowledge of MS Office 365 administration
- Broad knowledge of workstation, server and cloud backup solutions
- Experience with network security, anti-virus, and EDR/MDR solutions
QUALIFICATIONS: - Dedication to customer satisfaction and getting it right the first time.
- Demonstrate ability to explain complex technical concepts to a non-technical audience.
- Strong trouble-shooting skills across a broad and diverse population and environment.
- Demonstrate ability to proactively look for process improvement opportunities, challenge conventional practices, and adopt new methods and best practices. Also focused on continuous self-improvement.
- Demonstrate verbal and written communication skills; ability to communicate with all levels of the organization, clearly and concisely present issues, alternatives, and recommendation(s).
- Strong technical documentation skills, ability to clearly record key information within ticketing and knowledge base systems.
- Appreciation of internal customer business, goals and objectives, strategies, and needs.
- Demonstrate ability to manage and prioritize multiple tasks, aggressive targets and deadlines.
- Demonstrate understanding of priorities and effective work procedures, self-manage work time and prioritize multiple tasks and problems.
- Passion for great customer service.
- Long-standing curiosity and love of technology.
- Proven ability to work with little or no supervision.
- High-quality, detail-oriented approach to work.
- Well-developed organizational skills.
- Reliable and punctual.
- Ability to quickly learn new technologies.
- Interest in building a long-term career position.
EDUACATION + CERTIFICATIONS:The successful candidate will hold:
- Bachelor's degree in Computer Science or commensurate work experience
- MD-102, AZ-104, FortiNet FCP or similar certifications
- 5+ years IT experience (MSP experience preferred)
Compensation / Benefits:- Competitive salary depending on skills and experience.
- Vacation and PTO.
- Employer-paid Health and Dental Insurance for CA employees.
- Great opportunities for career advancement
- 401k with employer matching
- Paid time off to train for continuing education
- Disability and Life Insurance
