Type of Requisition:
Regular

Clearance Level Must Currently Possess:
Top Secret

Clearance Level Must Be Able to Obtain:
Top Secret/SCI

Public Trust/Other Required:
None

Job Family:
IT Infrastructure and Operations

Job Qualifications:

Skills:
Reliability Engineering, Root Cause Analysis (RCA), Systems Reliability
Certifications:
None
Experience:
5 + years of related experience
US Citizenship Required:
Yes

Job Description:

Your Impact

As a Systems Engineer, you will

• Tier 3 O&S Coordination: Serves as the primary engineering liaison for Tier 3 Operations and Support, coordinating with vendors, technical stakeholders, and lower-tier support to resolve the most complex, escalated enterprise IT issues.
• Incident & Problem Management: Leads Tier 3 Problem and Incident Management activities, focusing on minimizing the adverse impact of incidents and problems on the business and preventing reoccurrences of incidents related to these errors.
• Root Cause Analysis (RCA): Conducts exhaustive Root Cause Analysis on major incidents and chronic systemic issues to identify underlying failure mechanisms rather than just treating symptoms.
• Reliability Engineering Methods: Actively utilizes traditional Systems Engineering reliability tools and quantitative methods, including Fault Tree Analysis (FTA) and Failure Mode and Effects Analysis (FMEA), to identify single points of failure, assess risk, and implement corrective actions.
• Reporting & Documentation: Documents findings, workarounds, and permanent solutions in the Knowledge Management system and delivers comprehensive post-incident problem reports to Government stakeholders..

WHAT YOU'LL NEED TO SUCCEED:

• BS degree; may be substituted for additional years of experience
• 5+ years of IT/DoD systems administration experience
• Security Clearance Level: Top Secret with SCI eligibility
• Required: Security+ or CASP+ or CCNP Security or CISA or SSCP or other DoD 8140 approved certification. Ability to Obtain ITIL 4 Foundation - ITSM Certification within the first 9 months.
• Desired: ASQ Certified Reliability Engineer (CRE), ITIL 4 Specialist: Create, Deliver and Support (CDS), or related advanced Systems Engineering certifications.
• Deep understanding of Tier 3 O&S workflows and enterprise Incident/Problem Management
• Strong troubleshooting skills across infrastructure domains (servers, networks, storage, virtualization, applications)
• Demonstrated experience performing RCA, FTA, FMEA, or other reliability assessments
• Experience working in complex, multi-vendor enterprise environments
• Excellent communication skills, with the ability to brief non-technical leadership

• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays

#SCITLS

The likely salary range for this position is $97,968 - $126,500. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:
40

Travel Required:
None

Telecommuting Options:
Onsite

Work Location:
USA NE Offutt AFB

Additional Work Locations:

Total Rewards at GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our Identity Verification Process:
As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.