DescriptionWe9re looking for a Technical Account Manager you9ll be the bridge between our customers and our technical teams - owning relationships, solving problems, and helping our customers maximize the value of Noma9s cutting-edge security platform
This role is perfect for a highly technical, customer-obsessed individual who thrives on building deep partnerships and advocating for the voice of the customer across the organization.
What You9ll Do
- Customer Success Partnership: Be the primary technical point of contact for our customers, helping them achieve security outcomes and navigate complex environments.
- Technical Guidance: Provide hands-on support, configuration advice, and best practices for integrating and deploying our solutions.
- Cross-functional Collaboration: Work closely with Product, Engineering, and Security to channel customer feedback and improve the platform.
- Problem Solving: Troubleshoot issues, lead technical deep-dives, and escalate where needed to drive resolution.
- Relationship Management: Build trust with key stakeholders, manage expectations, and ensure long-term customer satisfaction.
What You Bring
- 5+ years of experience in a customer-facing technical role in a B2B SaaS environment - this is a must-have.
- Strong technical aptitude, including the ability to write scripts (e.g., Python, Bash, or similar) for diagnostics, automation, and integration-paired with excellent communication skills to explain complex concepts in simple terms.
- Customer-centric mindset and experience working with cross-functional teams.
- Proactive problem solver with a bias for action and continuous improvement.
Nice to Haves
- Familiarity with AI tools and workflows, especially as used by modern security and data teams.
- Background in cybersecurity, data protection, or cloud infrastructure.
- Experience working with CRMs, ticketing systems, or collaboration platforms.
Perks & Benefits:
- Comprehensive medical, dental, and vision coverage
- Home office setup reimbursement
- Short- and long-term disability insurance
- Life and accident insurance
- 401(k) retirement savings plan
- Unlimited paid time off (PTO) - We trust you to manage your time
- A warm, supportive, and people-first company culture
- A global work environment with teams across Tel Aviv, the US, the Netherlands, and London
- Equity options that let you share in Noma9s growth and success
