We are seeking a skilled Systems Engineer - Dedicated Onsite to support, maintain, and optimize our cloud infrastructure. The ideal candidate has hands-on experience with cloud services, monitoring tools, incident response, and operational best practices. This role is an escalation for Level 1 and 2 support issues and collaborates with engineering teams and the customer's onsite CTO to deliver reliable onsite support and secure cloud operations.
This role follows a hybrid working model, with 4 days on-site and 1 day working from home.
Requirements- 2-4 years of experience in cloud operations, system administration, or related role
- Hands-on experience with one or more major cloud platforms (preferably Azure)
- Strong understanding of supporting Microsoft Office 365 stack (Exchange Online, SharePoint, OneDrive, Intune, Entra ID, Teams calling)
- Strong understanding of cloud networking concepts (VPC/VNet, security groups, load balancers, VPN, DNS, etc.)
- Experience with Windows server administration (Active Directory, Group Policy)
- Proficiency with monitoring and logging tools (CloudWatch, Azure Monitor, Stackdriver, Datadog, etc.)
- Ability to script basic automations (PowerShell, Bash, Python, etc.)
- Familiarity with CI/CD, version control (Git), and infrastructure-as-code tools (Terraform, ARM, CloudFormation)
- Excellent troubleshooting, communication, and documentation skills
- Ability for basic management and knowledge of networking hardware and concepts: LAN / DMZ / WAN, DHCP, DNS, Routing, Switching, and Firewalls
Preferred Qualifications:- Financial industry experience, including familiarity with market vendors: Bloomberg, Thomson Reuters, CapIQ, etc.
- Relevant cloud certifications (Azure Administrator Associate, etc.)
- Experience in hybrid cloud environments or on-prem integrations
- Exposure to containerization (Docker, Kubernetes) and serverless technologies
- Knowledge of ITIL practices or experience working in an ITSM environment (ServiceNow, Jira)
- Experience with basic Linux sever administration
- Experience with cybersecurity solutions, such as Windows Defender, Crowdstrike, Microsoft Sentinel, Darktrace
- Experience with Citrix XenApp or similar products
- Basic knowledge of virtualization and storage platforms
Key Responsibilities:Onsite & Infrastructure Support
- Provide support for cloud systems, platforms, and deployed applications
- Provide desktop support and infrastructure services for onsite users
- Monitor system performance, availability, and capacity using cloud-native and third-party tools
- Troubleshoot and resolve incidents related to compute, storage, networking, identity, and security services
- Perform routine operational tasks such as snapshots, backups, patching, and scheduled maintenance
Incident & Problem Management:
- Respond to and resolve escalated alerts and tickets within SLA
- Conduct root cause analysis (RCA) for recurring issues and implement corrective actions
- Collaborate with Level 3 and engineering teams for complex problem resolution
Deployment & Automation:
- Adhere to strict change control procedures
- Support deployment activities including configuration changes, updates, and rollout of new cloud resources
- Contribute to automation and scripting of operational processes
Security & Compliance:
- Follow established security controls, patch management cycles, and compliance guidelines
- Assist in identity and access management (IAM) tasks and policy updates
- Support cloud governance, logging, and monitoring best practices
Documentation & Process Improvement:
- Maintain accurate documentation of systems, procedures, and operational runbooks
- Recommend improvements to enhance reliability, performance, and operational efficiency
BenefitsThis is a full time role with the following employment benefits:
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Short Term & Long-Term Disability
- Training & Development, including support for cloud and security certifications
