As our Systems Engineer, you will own the infrastructure and servers that host our SaaS solution that support thousands of companies worldwide. You will be working as part of a small, dedicated, hands-on team of system professionals to ensure a positive experience for our customers while making strong technical business decisions as part of a larger team.
Our environment is fast paced and requires an outstanding commitment to customer service, a thirst to learn anything and everything possible about technology and a desire to make a difference.
What you'll do:- Design, deploy, and maintain a secure high availability cloud infrastructure
- Design, deploy, and manage containers and orchestration technologies
- Design and implement AWS security policies and best practices
- Design and implement observability infrastructure including logging, traceability, alarms, and billing alerts
- Support AWS cost management and optimization
- Collaborate with DevOps to design, deploy, and maintain cloud infrastructure and applications
- Deploy and manage Windows and/or Linux servers on-prem and in the cloud
- Build, support and troubleshoot IIS, AWS services, Tomcat or Apache web servers
- Provide application support, patch management, performance tuning and monitoring for our SaaS products
- Monitor systems, review logs and manage system backups
- Own your system and application documentation for process improvement
- Participate in a 24x7 on-call rotation with some off-hour and weekend support
- Lead cross-layer incident investigation - trace production issues across WAF, load balancer, application, and database tiers to identify root cause
What you'll bring:- A Bachelor's degree or equivalent combination of education and experience; IT Certification desired
- 5+ years of web server experience, including production troubleshooting
- 2+ years AWS experience with administration, configuration, performance tuning and troubleshooting
- Experience hosting a SaaS application
- Strong understanding of AWS networking technologies and AWS Security
- Strong understanding of CloudFormation and Terraform
- Hands-on experience with Windows and/or Linux operating systems including troubleshooting all aspects of the server operating environment
- Strong experience with Infrastructure as Code (IaC)
- Basic understanding of LAN/WAN network architecture, TCP/IP, protocols, and best practices
- The ability to learn new systems and technologies quickly
- Ability to coordinate projects and work assignments with minimal supervision, managing multiple projects simultaneously under tight deadlines
- Self-motivated with outstanding organization skills and attention to detail
- Culture Agility. Comfort working in a fast-paced, candid environment that values innovation, healthy debate, and follow-through
- AI Readiness. Curiosity and willingness to use AI and emerging technologies to elevate your work and deliver smarter outcomes
- Fuel performance and outcomes. Leverage your job competencies and champion NAVEX's core values
- Experience with any of the following technologies:
- AWS Services: EC2, S3, Autoscaling, CloudFront, CloudWatch, CloudTrail, CloudFormation, IAM security, Networking, GuardDuty, Lambda, ECS
- Operating Systems: Windows Server, Linux
- Hypervisor: OLVM
- Configuration Management: Puppet
- Monitoring and Logging: CheckMK, New Relic, Logstash, OpenSearch, PagerDuty
- Web Servers: IIS, Apache/Tomcat
- Single Sign-On: SAML
- Networking: Imperva (WAF/CDN), Palo Alto firewalls, routing, switching, VLANs
- Load Balancers: F5, Apache
- Databases: PostgreSQL (RDS), Microsoft SQL Server
- Storage: NetApp (CIFS, NFS, iSCSI, FC)
- Infrastructure & OS/VM Deployment: Terraform
- Version Control: GitLab, Git
- Scripting: Python, Bash, Ruby, PowerShell
Our side of the deal: - We'll be clear, we'll move fast, and we'll invest in your success. You deserve to be supported, challenged, and rewarded for the impact you make-and we commit to doing that every step of the way.
- The starting pay for this role is $90,000 per annum. Discover how you can grow, lead, and make an impact by visiting our career page to learn more.
