Iron Mountain

Systems Engineer

Iron Mountain • $70K — $95K *
Saint Louis, MO 63129In-Person
Information Technology
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree or 5+ years of IT experience.
  • Expertise in remote control tools, Windows OS, SQL, and Active Directory.
  • Experience with Kofax imaging software and Batch class deployment.
  • Strong understanding of IT functions: Desktop, Server, and Network support.
  • Knowledge of network management (switches, routers, firewalls) and PowerShell scripting is a plus.
  • Project management experience with strategic planning skills.
  • Excellent communication skills for diverse audiences, including executives.

Responsibilities

  • Perform daily IT operations and maintenance at the imaging center.
  • Escalate operational issues and participate in off-hour support as needed.
  • Optimize existing processes and develop controls for quality and SLA adherence.
  • Manage onboarding for new Digital Solutions customers and handle change requests.
  • Ensure system availability to meet project SLAs.
  • Collaborate with Implementation and DevOps teams for solution improvements.

Benefits

  • Join a transforming global organization focused on innovation.
  • Access a supportive environment encouraging feedback and opinions.
  • Opportunities for creativity and strategic planning for future success.
  • Global connectivity with 26,000+ teammates across 52 countries.
  • Be part of a diverse and inclusive winning team.
Full Job Description
ABOUT THE OPPORTUNITY

This role requires an experienced IT professional with a proven record of accomplishment to support our fast-paced and high-volume environment. Reporting to the IT Manager for Global DS Service Operations, you will be the on-site lead for the Service Operations team at our St. Louis imaging center, while also supporting our imaging and file transfer central environment. You will be responsible for day-to-day operations and supporting hardware and software, including high-speed scanners, imaging tools, and file transfer management.

KEY RESPONSIBILITIES
  • Daily Operations & Maintenance: Perform daily maintenance activities to ensure all IT operations run smoothly. Provide day-to-day support for the local imaging center and for the central environments (FISMA/IMGS).
  • Escalation & Support: Take responsibility for proper daily escalation of operational issues and participate in off-hour on-call support.
  • Process Optimization: Work to improve existing standard processes and develop comprehensive controls to monitor productivity, quality, and SLA adherence based on industry-proven best practices.
  • Customer Onboarding: Manage the successful onboarding of new Digital Solutions (DS) customers and handle technical change requests for existing DS customers.
  • System Availability: Ensure constant systems/solution availability to meet project SLAs.
  • Cross-Functional Collaboration: Meet with Implementation and DevOps teams to deliver solution fixes and platform enhancements.

YOUR QUALIFICATIONS
  • Experience & Education: Bachelor's degree (B.A. or B.S.) from a four-year college or university, OR over 5 years of dedicated IT industry work experience.
  • Technical Expertise: Extensive experience with remote control tools, Windows 10, Windows 11, Windows Server 2016, SQL Database, and Active Directory.
  • Specialized Software: Proven ability to deploy and troubleshoot Kofax (imaging software) and execute Batch class deployment.
  • Hardware & Systems Support: Deep understanding of various IT functions (Desktop, Server, Network) with experience providing technical support and installing hardware/software products on-site and remotely.
  • Core Skills: * Network management knowledge (switches, routers, and firewalls).
    • PowerShell scripting experience is highly desired.
    • Program/Project management experience with strong strategic planning capabilities.
    • Excellent verbal and written communication skills across wide audiences, including executives and stakeholders.
  • Certifications (Desirable): Microsoft Certified Professional, CompTIA A+, Network+, Security+, or ITIL v3 foundation and practitioner certifications.
  • Mobility: Willingness and ability to travel up to 15%.

WHAT'S IN IT FOR YOU?
  • Be part of an ever-evolving global organization focused on transformation and innovation.
  • Have a support system where you have a safe place to voice your opinion and share feedback.
  • Open space to be creative, strategize, brainstorm, and plan for the future success of Iron Mountain.
  • Global connectivity to learn from 26,000+ teammates across 52 countries.
  • Be part of a winning team who embrace diversity, inclusion, and our differences.


Category: Information Technology

About Iron Mountain

Iron Mountain Incorporated is a global leader for storage and information management services. The company provides solutions for records management, data backup and recovery, document management, secure shredding, and consulting services. Iron Mountain serves more than 225,000 customers in 50 countries and stores and protects billions of information assets, including critical business documents, electronic information, medical data, and cultural and historical artifacts. The company was founded in 1951 and is headquartered in Boston, Massachusetts.
Learn more about Iron Mountain
Size
26,750 employees
Market Cap
$14.7 billion
Industry
Business Services
Net Income
$342.6 million
Founded
1951
5 Year Trend
+5%
Revenue
$4.1 billion
NASDAQ
IRM
* Ladders Estimates

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