Systems Engineer | Infrastructure & Managed ServicesDo you thrive on solving technical puzzles, jumping between environments, and being the person clients trust when technology goes sideways? Do you enjoy a mix of support, projects, cloud, infrastructure, and "every day is different" energy? If so, keep reading.
We're looking for a
Systems Engineer to join our growing Managed Services team. This is not a narrow, siloed role where you only touch one platform all day. We're looking for a well-rounded engineer who enjoys wearing multiple hats and helping small and mid-sized businesses stay secure, productive, and modern.
One day you may be troubleshooting a hybrid identity issue, the next you're deploying Intune policies, assisting with a Microsoft 365 migration, or helping standardize a client's infrastructure. If variety keeps you motivated, you'll fit right in.
What You'll Be Doing- Supporting and troubleshooting a variety of SMB client environments
- Working service tickets, escalations, proactive maintenance, and project work
- Managing Windows Server environments, Active Directory, Group Policy, DNS, DHCP, and file services
- Supporting Microsoft 365 technologies including:
- Exchange Online
- SharePoint Online
- Teams
- OneDrive
- Entra ID
- Intune
- Assisting with Microsoft 365 migrations and modernization initiatives
- Supporting virtualization platforms like VMware and Hyper-V
- Troubleshooting networking issues involving VPNs, firewalls, switches, wireless, and WAN/LAN connectivity
- Helping onboard new clients and standardize environments
- Maintaining clean documentation and accurate records
- Collaborating with internal teams, vendors, and clients
- Participating in occasional on-call escalation support
What Makes Someone Successful in This RoleYou're the kind of person who:
- Likes solving problems and figuring things out
- Can juggle multiple priorities without panicking
- Communicates well with both technical and non-technical people
- Understands that great customer service matters just as much as technical ability
- Enjoys learning new technologies and adapting quickly
- Takes ownership of issues instead of passing them around
What You Bring to the Table- MSP experience supporting multiple clients and environments
- Strong Windows infrastructure knowledge
- Experience with Microsoft 365 and hybrid environments
- Familiarity with virtualization platforms such as VMware and Hyper-V
- Networking fundamentals including TCP/IP, VPNs, switching, firewalls, and wireless
- Strong troubleshooting and analytical skills
- Experience working in ticket-driven, SLA-focused environments
- Excellent documentation and organizational habits
Qualifications- Bachelor's degree in IT, Computer Science, or equivalent real-world experience
- 3+ years of systems engineering or administration experience in an MSP environment
- Experience supporting Microsoft 365 environments and Windows infrastructure
- Ability to independently diagnose and resolve complex technical issues
Bonus Points For- Microsoft certifications (AZ-900, MS-900, SC-900, MD-102)
- VMware, networking, or security certifications
- Experience with RMM tools, PSA platforms, and documentation systems
The Details- Full-time position
- Occasional onsite client visits may be required
- Participate in on-call rotation
- Fast-paced, collaborative MSP environment
- A role where your ideas, technical skills, and initiative actually matter
