Proficient in Sun Solaris Unix and Linux RedHat environments
Knowledge of NextGen 9-1-1 systems
Experienced in developing technical diagrams with Visio
Detail-oriented with strong analytical skills
Willingness to work overtime as necessary
Demonstrated understanding of SIP call flow and ALI location flow using WireShark
Responsibilities
Troubleshoot Tier III service impairments and document trouble tickets
Support high availability NextGen 9-1-1 VoIP networks
Assist with SIP-based monitoring and network capture tools
Collaborate on planning, designing, and implementing systems in distributed build labs
Install and support NextGen 9-1-1 call routing and delivery systems
Document system configurations and operational procedures
Participate in compliance activities for ISO-9000, TL-9000, and ISO-27001
Benefits
Comprehensive health insurance
Paid time off and holidays
401(k) plan with company match
Opportunities for skill development and certification
Flexible work schedule with remote options
Full Job Description
Job Title: Systems Engineer II
Department: Engineering Development
Reports To: Manager, Operations
Revision Date: 7/14/2026
FLSA: Exempt
Location: Seattle, WA Preferred
Level: T2
Rate of pay: $85,000 - $115,000 USD
Responsibilities:
Troubleshoot Tier III service impairments and maintain accurate documentation of related trouble tickets.
Provide support for high availability NextGen 9-1-1 VoIP telephony signaling & voice networks.
Support for SIP-based monitoring infrastructure and network capture tools.
Work with other teams to plan, design, and implement systems in a heterogeneous, distributed Build lab environments and perform acceptance testing of new products.
Serve as a support for SIP signaling related to Next Gen 9-1-1 call delivery.
Install, provision and support NextGen 9-1-1 call routing and delivery systems.
Document system configurations and operational procedures.
Participate in ISO-9000, TL-9000, and ISO-27001 compliance and documentation activities.
Provide technical expertise for future Comtech services in the telecommunications sector.
Responsible for supporting hosted and in-network ALI products and services.
Design, install, configure and support high availability ALI applications (five 9's) for E9-1-1 and NextGen E9-1-1 call routing and delivery systems.
Configure and maintain Automatic Location Information application systems on Windows and Linux platforms.
Serve as an engineer for ALI applications and delivery/display of location information related to E9-1-1 calls to PSAPs.
Stay apprised of technological trends in telecommunications.
Provide 24x7 on-call support on a rotating basis.
Work independently on projects assigned.
Other duties as assigned.
Requirements:
Hands-on experience with telephony protocols (e.g. SIP, SS7, ISDN, RFAI, i3 and CAMA).
Experience supporting Sun Solaris Unix and Linux RedHat environments.
NextGen 9-1-1 knowledge
Experience developing technical diagrams with Visio.
Detail-oriented with strong analytical skills.
Candidate is willing to work overtime as necessary to meet project deadlines.
Ability to demonstrate WireShark knowledge of SIP call flow and ALI location flow.
Familiarity of BMC / Helix Remedy AR System
Familiarity with NextGen 9-1-1
Familiarity with NetScout tools and WireShark.
Education:
Associate's degree or equivalent related experience and 2-3 years' experience in the telecommunications industry.
The pay range reflects the expected base salary for this position. Final compensation will be based on role, level, skills, experience, and geographic location.
