The PositionResponsible for the operation, maintenance, administration, & lifecycle management of selected infrastructure systems & platforms.
RelationshipsReports to Manager, IT Systems.
Essential Functions- Evaluate existing supported systems & designing proposed systems to ensure lifecycle management of those systems
- Ensure that installation, troubleshooting, qualification & validation of infrastructure systems meets local & regulatory requirements
- Monitoring systems & responding to IT incidents
- Participate in investigations & responses to IT Security & Support incidents
- Ensure security patches are deployed according to patching procedures & manufacturing recommendations
- Participate in Risk assessments & provide analysis of supported systems for performance & capacity
- Plan, prepare, test & execute backup & recovery procedures for supported servers
- Responsible for backups & annually testing the Disaster Recovery Plan for supported systems
- Provides mentoring & technical guidance to other ITS personnel
- Provides input for IT Infrastructure Processes & Procedures
- Resource on site projects & works with external infrastructure resources on projects
- Manage small department projects & support other business unit projects
- Collaborate with System Managers, Senior engineers, & IT Security for new systems or updates to existing systems
- Serve as SME during corporate & external agency audits
- Support & practice IT Security
- Ensure confidentiality of sensitive data
- Follow all safety & environmental requirements in the performance of duties Provide ad-hoc production support & after-hours support to the site
- Other accountabilities as assigned
Physical RequirementsAbility to work in an open office environment with the possibility of frequent distraction. Ability to travel up to 10% of the time. (% can change on a case-by-case basis based on the role.)
Qualifications- Bachelor's Degree in related field with minimum 5 yr. related experience or 10 years direct experience required
- Knowledge of Microsoft OS, Linux OS, Networking principles, & concepts of IT Security required
- Experience in environments with more than 300 servers & 2000 workstations required
- Experience in System Monitoring Tools, Domain Services, Backup Solutions, Deployment of Virtualized Servers, Patch Management, & IT Security required
- Certification in an IT System Administration/Engineer discipline (e.g. Microsoft Certified Systems Administrator (MCSA), Microsoft Certified Systems Engineer (MCSE), etc.) required
- Strong technical background in IT Infrastructure systems & networking required
- Experience of using System Monitoring Tools, Domain Services (Active Directory, DNS, DHCP), Virtualization Platforms & deployment of servers, Backup Solutions & Disaster Recovery Processes, System Patch Deployment Technologies, Communication Flows & Firewalls, IT Security Controls such as Application Whitelisting/Anti-virus, & network monitoring & packet analysis tools required
- Maintaining an inventory of installed software/hardware & managing software licensing required
- Analyzing, troubleshooting, documenting, & resolving infrastructure & business system hardware, software & networking incidents required
- Configuring, optimizing, & monitoring operating system software & servers required
- Perform life-cycle system development tasks for IT infrastructure systems required
- General understanding & practices ITIL framework (Incident Management, Problem Management, Change Management, Asset Management, Release Management, Service Level Management, etc) required
- Operate infrastructure systems under FDA regulations & guidelines as they relate to computer-based information & automation systems required
- Maintain infrastructure documentation & system testing in accordance with federal, corporate, & local requirements required
- Follow all IT infrastructure policies & procedures for qualifying, managing, & retiring IT Infrastructure Systems required
- Adhere to the Operation & Maintenance Procedures & IT Disaster Recovery Plans for supported systems required
- Participate in security audits, risk assessments, & analysis required
- Adhere to strategic IT solution strategies required
- Experience with Systematic Problem Solving (Ability to troubleshoot, resolve, & document IT infrastructure incidents) required
- Knowledge of project management & the development life cycle required
- Perform project implementation tasks, including system assessments, market surveys, design specification development, system implementation & training for various information technology while using established procedures required
- Assure all system documentation is up-to-date prior to rollout & compliant with requirements required
- Establish & operate within IT infrastructure cost center & project budgets required
- Demonstrates good written & oral communication skills required
- Develops & maintains strong internal relationships required
- Perform other duties as assigned required
- Strategic IT Planning, IT Project Management, IT Systems Analysis (Requirement gathering, Cost/Benefit Proposal Generation), Software Life Cycle Methodologies, Software Quality Assurance, System Specification Development, Analytical Problem Solving (SPC, TQM), Critical FDA Computer System Requirements (21CFRPart 11), Computer System Management, Configuration Management & Control, Information System Security Principles required
