The PositionProvide operational support as part of a cross-functional IT Infrastructure team, as well as assist in the maintenance & administration of automated control & IT systems for manufactuing API site projects & future operations. Responsible for the configuration, installation & working condition of the automation equipment control systems & computer Information systems throughout the facility, including site ERP systems, SAP.
RelationshipsReports to Manager.
Essential Functions- Install, troubleshoot, diagnose & resolve issues with IT network devices (switches, routers, firewalls, WAPs, etc.) & infrastructure systems (Monitoring Tools, Network Management systems, etc.)
- Hands-on with hardware & software including server room & patch room build outs
- Operate infrastructure networks equipment/systems under FDA regulations & guidelines as they relate to computer-based information & automation systems
- Provide tier 1-2 IT network support, including after-hours
- Provide tier 1-2 server administration/support for onsite virtual servers
- Provide tier 1 support of site ERP system, SAP, including iDOC monitoring, analysis, & resolution
- Liaison between Site end users & HQ end user support for site ERP system, SAP
- Provide ad-hoc production support & after-hours support to the site for IT related issues
- Inventory control of patch cables, video cables, peripherals & other IT items
- Maintain network/infrastructure documentation in accordance with corporate requirements
- Support backup/restore processes for manufacturing systems
- Interact with equipment & service vendors for troubleshooting, installation, improving reliability &/or efficiency purposes
- Perform life-cycle system management tasks in conjunction with corporate IT teams for network & infrastructure systems
- Participate in corporate infrastructure guidance groups
- Provide superior customer service
- Identify, report & may recommend corrective action for any unsafe conditions to a supervisor, or department manager
- Adhere to safety procedures including, but not limited to wearing product specific Personal Protective Equipment (PPE) requirements, safety glasses, lock out, confine space & other company policies & procedures
- Follow all cGMPs & ensures that product is manufactured according to procedure & current Good Manufacturing Practices
- Maintain training readiness
- Follow all safety and environmental requirements in the performance of duties
- Other duties as assigned
Physical RequirementsAbility to work in an open office environment with the possibility of frequent distraction. Ability to travel up to 10% of the time. (% can change on a case-by-case basis based on the role.)
Qualifications- Bachelor's Degree in Computer Science, Information Technology or related field from an accredited university required
- May consider an Associate's degree in Computer Science, Information Technology or related field from an accredited college and seven (7) years of experience implementing & administering networks in a medium-to-large enterprise environment and supporting Windows based virtual servers
- May consider a High School Diploma or GED with a minimum of nine (9) years of experience implementing & administering networks in a medium-to-large enterprise environment and supporting Windows based virtual servers
- Minimum of five (5) years of experience implementing & administering networks in a medium to large enterprise environment required
- Minimum of five (5) years of experience supporting Windows based virtual servers required
- Minimum of two (2) years of experience in support of production operations preferred
- Experience supporting IT network infrastructure, preferably Cisco equipment required
- Specific knowledge of networking principles & concepts required
- Preferred skills and qualifications:
- Certification in a networking infrastructure discipline (e.g., CCENT, Network +)
- Experience supporting Windows based virtual servers
- Experience in pharmaceutical, biotech, food, cosmetic, beverage or relevant work
- Certification in a networking infrastructure discipline (e.g., CCENT, Network +)
- Experience with SAP
- Knowledge of Microsoft Office
- Experience with VMWare
- Organization/Planning: Excellent organizational & planning skills, customer service skills & problem-solving skills
