General Summary:
The Systems Engineer delivers project-based technical implementation and deployment services to clients within Endeavor IT's Professional Services practice. This role executes the technical work required to deliver new infrastructure, system, and cloud solutions in accordance with project scope and approach, and serves as a knowledge-sharing and escalation resource for associate engineers participating in project delivery. The ideal candidate combines strong technical expertise with a structured, customer-focused approach to project delivery in a fast-paced MSP environment.
Essential Job Functions:
- Implement and configure Microsoft 365 and Azure environments (user administration, Exchange, Teams, SharePoint, security policies) within project scope.
- Implement backup, disaster recovery, and cybersecurity solutions as part of project deployments.
- Troubleshoot and resolve issues with Windows servers, Active Directory, Group Policy, and virtualization platforms (VMware, Nutanix, Hyper-V, Scale Computing, and others) during project execution.
- Perform system upgrades and configuration changes as part of project deployments.
- Collaborate with other engineers to provide mentorship, knowledge sharing, and escalation support during project execution.
- Lead or participate in client onboarding, network and systems refreshes, migrations, deployments, replacements, and assessment projects.
- Document technical configuration, deployment steps, and client environment details in the PSA for handoff to Service Delivery and ongoing operational support.
- Track and record time accurately against project tickets in PSA to support project financial tracking and reporting.
- Identify and escalate technical risks, issues, and blockers as they arise during project execution.
- Provide on-site support when required and be available for scheduled project cutover windows, which may occur after hours.
Knowledge, Skills, and Abilities:
- Strong problem-solving and troubleshooting abilities.
- Excellent written and verbal communication skills.
- Ability to work independently and collaboratively in a team environment.
- Customer service mindset with professional presentation.
- Strong organizational and time management skills.
- Ability to mentor junior engineers and contribute to knowledge sharing
Education and Experience:
- Bachelor's degree in information technology, Computer Science, or related field; or equivalent professional experience.
- 5-7 years of IT experience in an MSP or similar environment; experience with Windows Server, Active Directory, Group Policy, and DNS/DHCP required.
- Hands-on experience with Microsoft 365, Azure, and networking fundamentals (firewalls, switches, VPNs, VLANs, routing).
- Familiarity with backup solutions (Veeam, Datto, or similar) and security best practices (EDR, MFA, compliance frameworks).
- Experience with RMM/PSA tools (ConnectWise, Kaseya, N-able, or similar); strong client communication and professional presentation skills required.
Benefits we offer!
- 401k with 100% match up to 6% employee contribution
- Medical
- Dental
- Vision
- Employer Paid - Life Insurance - 3x your salary
- Employer Paid - Long-term Disability
- Employer Paid - Short-term Disability
- Employer Paid - Access to financial planning services
- EAP
- Holidays
- PTO
Compensation:
Salary: 82,000-92,000
