This is a full-time position- Hybrid based in the Salt Lake City, UT area. Working hours are Monday-Friday with occasional evenings and weekends. Must have a valid drivers license.
ROLES + RESPONSIBILIES:This role will:
- Provide primarily remote and on-site support to our clients.
- Proactively anticipate, pre-empt, diagnose, and solve hardware, network, and software problems.
- Develop and maintain knowledge of customer's specific business environment.
- Perform major technology platform migrations (Exchange, Active Directory, and others)
TECHNICAL SKILLS: - Strong knowledge of TCP/IP and networking fundamental
- Strong knowledge of operating systems (Windows and macOS) and server management.
- Experience with network security, anti-virus, and firewalls.
- Broad knowledge of hypervisor technologies (VMWare/Hyper-V).
- Broad knowledge of Windows Server, Active Directory, Exchange, DNS and DHCP
- Broad knowledge of MS Office 365 administration
QUALIFICATIONS: - Dedication to customer satisfaction and getting it right the first time.
- Demonstrate ability to explain complex technical concepts to a non-technical audience.
- Strong trouble-shooting skills across a broad and diverse population and environment.
- Demonstrate ability to proactively look for process improvement opportunities, challenge conventional practices, and adopt new methods and best practices. Also focused on continuous self-improvement.
- Demonstrate verbal and written communication skills; ability to communicate with all levels of the organization, clearly and concisely present issues, alternatives, and recommendation(s).
- Strong technical documentation skills, ability to clearly record key information within ticketing and knowledge base systems.
- Appreciation of internal customer business, goals and objectives, strategies, and needs.
- Demonstrate ability to manage and prioritize multiple tasks, aggressive targets and deadlines.
- Demonstrate understanding of priorities and effective work procedures, self-manage work time and prioritize multiple tasks and problems.
EDUACATION + CERTIFICATIONS:The successful candidate will hold:
- Bachelor Degree in Computer Science or commensurate work experience
- A+, Network+, or similar IT certification
- CompTIA A+
- CompTIA Net+
- CompTIA Server+
- AZ900
- AB900
- SC900
- 5+ years IT experience
COMPENSATION + BENEFITS:- Competitive salary depending on skills and experience.
- PTO and 8 Paid Holidays
- Employer-paid Health and Dental Insurance for CA employees.
- Great opportunities for career advancement
- 401k with employer matching
- Paid time off to train for continuing education
- Disability and Life Insurance
