Job DescriptionAs a
Sr Systems Engineer in
Norcross, GA or Omaha, NE, you will join a diverse, passionate team, dedicated to powering the world's payments ecosystem!
JOB PURPOSEThe Sr Systems Engineer II independently monitors and maintains production systems to ensure reliability and availability. This mid-level position focuses on leading incident response, developing automation solutions, implementing monitoring and observability, and mentoring junior engineers while building expertise in operational practices.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIESSystem Operations & Incident Management- Independently monitor and troubleshoot production systems, applications, and infrastructure
- Lead incident response for moderate complexity issues and coordinate resolution efforts
- Perform root cause analysis and implement preventive measures
- Manage and participate in on-call rotation providing production support
- Execute operational tasks including deployments, maintenance windows, and configuration changes
Automation & Monitoring- Develop automation scripts to reduce manual toil and improve operational efficiency
- Configure and maintain monitoring, alerting, and observability tools
- Implement logging and metrics collection for system visibility
- Create and maintain runbooks and operational documentation
- Contribute to infrastructure as code and configuration management efforts
Collaboration & Mentorship- Mentor junior operations engineers on tools, processes, and best practices
- Collaborate with engineering teams on system reliability and operational requirements
- Participate in post-mortems and contribute to continuous improvement initiatives
- Share knowledge through documentation, presentations, and team discussions
QUALIFICATIONSEducation- Bachelor's degree in computer science, Information Systems, or related technical field
- Equivalent experience (4+ years) may substitute for degree
Experience- 4-6 years of professional experience in operations, DevOps, or infrastructure roles
- Proven track record of independently managing production systems
- Experience with incident management and troubleshooting complex issues
- Payments, financial services, or regulated industry experience preferred
Technical Skills- Strong proficiency with operating systems (Linux/Unix and Windows)
- Experience with cloud platforms and infrastructure services
- Strong scripting and automation skills (Python, Bash, PowerShell, or similar)
- Experience with monitoring and observability tools and practices
- Understanding of networking concepts and troubleshooting (TCP/IP, DNS, load balancing)
- Experience with database administration and troubleshooting
- Familiarity with CI/CD pipelines and deployment automation
- Knowledge of ITIL or similar operational frameworks
Professional Skills- Strong analytical and problem-solving abilities
- Excellent communication skills for incident management and technical collaboration
- Self-motivated with ability to work independently under pressure
- Collaborative team player with mentoring capabilities
PREFERRED QUALIFICATIONS- Experience with containerization and orchestration technologies
- Familiarity with infrastructure as code tools and practices
- Understanding of SRE principles and practices
- Cloud platform certifications
WORK ENVIRONMENT- Hybrid work model (2-3 days in-office); multiple office locations available
- Minimal travel required, occasional team meetings or training
- On-call rotation participation; occasional extended hours for incident response
In return for your expertise, we offer opportunities for growth, career development, and a competitive compensation and benefits package-all within an innovative and collaborative work environment.
Are you ready to help us transform the payments ecosystem? To learn more about ACI Worldwide, visit our web site at
www.aciworldwide.comJob ID
(Requisition #18636)#LI-LF1
#Hybrid
