Carvana

Systems Analyst, Workforce Management

Carvana$70K — $95K *
Tempe, AZ 85281In-Person
Business Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree or equivalent experience required
  • 3+ years in Workforce Management, Program Management, Project Management, or a related field
  • Proficiency in Google Suite, Excel, and SQL preferred
  • Expertise in contact center WFM platforms like Aspect, Nice IEX, or Verint
  • Strong written and verbal communication skills
  • Ability to maintain confidentiality while handling sensitive information
  • Self-motivated with strong decision-making ability

Responsibilities

  • Monitor and implement changes to enhance system effectiveness
  • Design and execute new projects that advance business objectives
  • Manage team schedules and training, developing ad-hoc training content as necessary
  • Collaborate with cross-functional stakeholders to ensure program success
  • Organize data and conduct audits to implement improvements
  • Prepare and deliver reports and recommendations to stakeholders
  • Communicate project updates clearly and professionally

Benefits

  • Medical, Dental, and Vision benefits
  • 401K with company match
  • Student loan payment assistance and vehicle discounts
  • Pet benefits and a wellness program
  • Opportunities for skill expansion and knowledge sharing
  • Promotions from within a rapidly growing startup environment
  • A dynamic work culture prioritizing diverse perspectives
Full Job Description
Systems Analyst, Workforce Management

About the team and positionThe Systems Analyst, Workforce Management role demands strong organizational skills, attention to detail, and effective day-to-day management of systems crucial to our Operations and Workforce Management teams. We're seeking an individual with excellent communication and interpersonal skills, capable of working autonomously to drive new projects and process improvements based on stakeholder feedback. In our dynamic and fast-paced environment, Carvana is in search of a professional who can adeptly navigate the ever-changing landscape of our daily operations. Responsibilities include handling logistical project tasks, day-to-day management of systems, initiating process and system enhancements, communicating these improvements to stakeholders, and conducting frequent audits to ensure optimal system functionality. The ideal candidate is a self-starter passionate about execution and embodies our company values. This role offers daily challenges and the chance to drive impactful system execution in our rapidly evolving company.

What you'll be doing
  • Monitor and implement thoughtful changes to drive system efficacy and continuous improvement
  • Design and manage the execution of new projects that drive the business forward in addition to evolving and expanding Carvana's current processes and systems
  • Manage system-related team assignments, scheduling, and training, including developing and effectively delivering ad-hoc training content
  • Design, develop, and implement projects, as assigned, including working with cross-functional stakeholders to achieve program effectiveness
  • Organize and audit data and system feedback to drive improvements
  • Analyze, prepare and deliver routine reports, audits, and system updates to key stakeholders and offer thoughtful recommendations
  • Craft clear, professional communication updates for stakeholders surrounding project updates and relevant initiatives
  • Some weekends required based on business needs or system update requirements

What you should have
  • A Bachelor's degree or equivalent experience required
  • At least 3 years of experience in Workforce Management, Program Management, Project Management, or related field
  • Proficiency in Google Suite, Excel, and SQL preferred
  • Expert knowledge of contact center WFM platforms like Aspect, Nice IEX, or Verint
  • Excellent written and oral communication skills
  • Confidentiality and integrity while handling sensitive information
  • The ability and confidence to make sound decisions while working independently
  • Clear and concise, internal and external communication
  • Have a sense of humor. Kinda serious about this one...
  • Have a heightened sense of urgency and strong attention to detail
  • You will not leave your personality at home. We thrive by building a team with unique perspectives. Our strength is in our diversity of opinions
  • Ability to work autonomously and seek out process and system opportunities with little to no leadership guidance

What we'll offer in return
  • Full-Time Salary Position with a competitive salary.
  • Medical, Dental, and Vision benefits.
  • 401K with company match.
  • A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more.
  • A great wellness program to keep you healthy and happy both physically and mentally.
  • Access to opportunities to expand your skill set and share your knowledge with others across the organization.
  • A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development.
  • A seat in one of the fastest-growing companies in the country.

Other requirements:To be able to do your job at Carvana, there are some basic requirements we want to share with you.
  • Must be able to read, write, speak, and understand English.

About Carvana

Founded in 2012 and based in?Phoenix, Carvana’s mission is to change the way people buy cars. By removing the traditional dealership infrastructure and replacing it with technology and exceptional customer service, Carvana offers consumers an intuitive and convenient online car buying and financing platform. Carvana.com enables consumers to quickly and easily shop more than 15,000 vehicles, finance, trade in or sell their current vehicle to Carvana, sign contracts, and schedule as-soon-as-next-day delivery or pickup at one of Carvana’s patented, automated Car Vending Machines.

Carvana Careers

Join the dynamic team at Carvana, a leading e-commerce platform for buying and selling used cars, where innovation drives us and leadership thrives. At Carvana, we offer more than just job opportunities; we provide a pathway to a rewarding career in the automotive and technology industries.

Work You’ll Do

Become a part of Carvana’s commitment to changing the car buying experience by joining our diverse team. We leverage cutting-edge technology and bold innovation to stay ahead in a fast-evolving market. Our team is composed of driven professionals who lead the industry in expertise and are the backbone of our growth and success.

Explore Professional Growth

At Carvana, we believe in nurturing talent and fostering professional growth. Our leadership is dedicated to providing extensive training and development programs that empower you to climb the career ladder with confidence. From entry-level positions to senior roles, every team member receives the support and resources they need to excel.

Innovative Work Environment

Our culture is built on a foundation of diversity and inclusion, where every employee’s contribution is valued. Work alongside industry leaders and peers in an environment that celebrates creativity and strategic thinking. Carvana is not just a company; it’s a revolutionary approach to the automotive market.

Join Our Team

Discover a range of employment opportunities at Carvana, from customer service and vehicle operations to software development and marketing. Each position offers a chance to develop skills that are crucial for personal and professional development. We are hiring individuals who are passionate, curious, and eager to drive change within the industry.

Internship Programs

Kickstart your career with a Carvana internship. Gain invaluable experience, build your resume, and make connections that will open doors to future opportunities. Our internships provide a real-world glimpse into high-level projects and day-to-day operations, preparing interns for full-time roles in their chosen fields.

Benefits and Perks

Carvana cares for its employees by offering competitive benefits, including health insurance, retirement plans, and wellness programs. We also understand the importance of work-life balance and provide flexible working arrangements to suit different needs and lifestyles.

Networking and Career Advancement

Enhance your career prospects through Carvana’s robust professional networking opportunities. Connect with leaders and peers within and outside the company to expand your professional network and uncover new career paths.

Stay Connected

Search open positions that match your skills and interests on our Carvana Jobs portal. We look for innovative, driven, and collaborative individuals to join our team.

Keep Up to Date

Stay ahead with career tips, insider perspectives, and industry-leading insights—all from the people who work here. Subscribe to our Carvana Careers blog for the latest news and updates in the world of automotive e-commerce.

Job Alert Emails

Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding opportunities that await at Carvana. Join Carvana today and be part of a company that’s redefining the automotive industry through technology, innovation, and a strong commitment to excellence.
Learn more about Carvana
Size
21,000 employees
Market Cap
$716.3 million
Industry
Net Income
-$171.1 million
Founded
2013
5 Year Trend
+103.7%
Revenue
$5.5 billion
NASDAQ

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