Work Location: Hybrid-primarily remote, with on-site travel to Pittsburgh, PA required at least one week per month or as needed.
Work Hours: Day shift, Monday through Friday.,8: 00a.m to 5:00 p.m. eastern standard time.
Purpose:
Under the general direction of the management team and senior staff, the Systems Analyst - Senior requires a proficient level of experienced analytical services, defining requirements, developing, and/or maintaining computer applications/systems, and providing services to meet client IT and business needs.
Responsibilities:
• Configure and customize Epic applications to align with the specific needs of clinical and organizational goals.
• Analyze clinical and administrative workflows to identify opportunities for system optimization and improved efficiency. Complete detail-oriented documentation for new and moderately complex processes.
• Provide second and third level technical support and troubleshooting assistance to end-users. Independently, triage and resolve Level 2 and Level 3 support issues. Act as a mentor to less experienced staff in resolution of Level 2 and Level 3 issues. Additionally, this position will require on call as part of a rotation within the team. This requires 24 hours per day, 7 days per week availability during the standby period. The frequency varies based upon the number of colleagues in the rotation.
• Perform system maintenance, including updates, break-fix, and upgrades. Create test plans. Complete thorough system testing and quality assurance for new implementations and updates. Create and/or manage cutover plans including downtime, etc.
• Responsible for demonstrating appropriate, clear, concise, and effective written and oral communication in all interactions to build relationships and accomplish day-to-day work and projects. Mentors less experienced staff.
Qualifications:
• Typically has 5+ years' experience with modern technology and application support through education or practical experience.
• Highly driven and self-motivated to exceed expectations. Ability to work independently and in a team-based environment.
• Demonstrates thorough understanding of information technology fundamental tools and concepts (SDLC) of one of the information technology professional disciplines and applies that understanding to make independent practical contributions to IT work within a UPMC department or function.
• Completes on-going training on-the-job, through courses, self-study, certifications, and/or advanced degrees to maintain and enhance technical and business capabilities.
• Additionally, this position may be required to maintain a standby status as part of a rotation within the team. This requires 24 hours per day, 7 days per week availability during the standby period. The frequency varies based upon the number of colleagues in the rotation.
Preferred:
• Epic certification/accreditation for MyChart and Welcome.
• 2 years' experience in supporting a health care application through practical experience.
• Current or past UPMC employee or contractor.
Licensure, Certifications, and Clearances:
Act 34
