Overview
WakeMed is seeking a Systems Analyst II, Home Health to support the design, build, implementation, optimization, and ongoing support of Epic applications. This role serves as a key liaison between Information Services, operational departments, end users, and vendors to ensure technology solutions effectively support patient care and business operations.
The ideal candidate is a collaborative problem-solver with strong analytical skills, Epic application experience, and a passion for improving workflows and system performance.
Key Responsibilities
Application Build & Change Management (40%)
• Analyze customer requirements and implement application enhancements and system changes.
• Configure, test, validate, and support Epic applications.
• Lead change requests and application optimization initiatives.
Workflow Analysis & System Design (20%)
• Analyze department workflows, reporting needs, and operational processes.
• Recommend and implement technology solutions that improve efficiency and performance.
• Apply best practices to system design and lifecycle management.
Tier 2 Application Support (20%)
• Provide high-quality Tier 2 support for assigned applications.
• Troubleshoot and resolve application and workflow issues.
• Collaborate with users, technical teams, and vendors to identify and implement solutions.
Documentation & Education (10%)
• Maintain documentation for application changes and support processes.
• Educate team members and stakeholders on system updates and enhancements.
Reporting Support (10%)
• Develop report specifications and partner with report developers to support operational and regulatory reporting needs.
• Ensure reporting solutions meet business requirements and compliance standards.
Qualifications
Required:
• Minimum of 3 years of Information Technology Systems Analysis experience.
• Strong analytical, troubleshooting, and customer service skills.
• Experience supporting enterprise software applications.
Preferred Education:
• Associate degree in Technology, Healthcare, Business, or a related field.
Preferred Certifications:
• Epic Certification in area of responsibility.
• Relevant clinical, technical, or professional certification/licensure.
Ideal Candidate
• Experience supporting Epic or other healthcare applications.
• Strong understanding of clinical and operational workflows.
• Excellent communication and relationship-building skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Commitment to continuous improvement and service excellence.
Department Description
Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit www.wakemed.org .
Licensure
EPIC Certification in Area of Responsibility Preferred Certified/Licensed/Registered in Field of Practice Preferred
Education
Associate's Degree Business Preferred Associate's Degree Healthcare Preferred Associate's Degree Technology Preferred
Experience
3 Years Information Technology - Systems Analysis Required
