Job DescriptionThis INTERNAL-ONLY posting is open to current MSF employees and is scheduled to close on June 29, 2026. What you will do:- User support: Resolves level three application support issues while communicating resolution status to stakeholders and internal partners. Makes user training recommendations, writes user documentation, and provides a variety of user support or project support functions as directed.
- Testing: Supports project teams and IT groups in writing test plans. Executes manual and automated test scripts for software and hardware products.
- Requirement gathering: Writes requirements for fixing support issues, provides input into project requirements based on user support and testing experiences, and proactively seeks feedback on user's day to day work experience to communicate optimization opportunities to IT, product owners, and stakeholders.
What you will bring:- Professionalism & Integrity when representing MSF across teams and projects.
- Customer-Centric Mindset focused on understanding business needs and delivering effective solutions.
- Communication Excellence, with the ability to translate complex technical concepts clearly.
- Analytical Rigor and strong problem-solving skills.
- Adaptability & Flexibility in a dynamic technical environment.
- Curiosity & Learning Agility to understand new systems, tools, and methodologies.
- Collaborative Relationship Building with both technical and business partners.
- Self-Driven Work Style with strong prioritization and time management.
Required ExperienceWhat you will need (minimum qualifications):- Associate degree and two (2) years' relevant IT work experience OR an equivalent combination of education and experience
- Exceptional organizational and time-management skills, with a proven ability to meet strict deadlines while adapting to shifting priorities in a technical setting
Working conditions:Fast paced general office environment. Some stress may occur. Frequent travel expected for servicing policies and other business, traveling with team members, and for organization specific events. Requires sitting for extended periods of time, standing, visual acumen, manual dexterity, detailed verbal communications and fine finger manipulation for working with computer keyboards.
Compensation and Benefits: Starting salary for this exempt position begins at $72,600-$90,700 per year.
Montana State Fund offers excellent benefits, paid time off, and a competitive compensation program, including:
- Excellent health insurance with dental, vision, life, long-term disability and more, with optional dependent coverage.
- Flexible spending accounts for dependent care and medical expenses.
- Public employees' retirement plan tax-deferred contributions with a generous employer match.
- Optional 457(b) deferred compensation to further increase retirement savings.
- Higher education reimbursement and other training and development programs.
- Robust personal leave, paid holidays, and extended leave.
Learn more about working at MSF: click here
Are you interested in this opportunity? Apply today! 
