Job Description

Basic Purpose

Responsible for maintaining systems and their associated operating systems for computer applications. Conducts analysis, creates system specifications, develops, tests and implements operating systems. Utilizes existing or new technology in the automation of processes. Evaluates software packages and provides recommendations to management.

Responsibilities

Essential Duties and Responsibilities

• Provides operational support of the Mainframe, Windows or UNIX systems computing environment. Responsibilities include OS and application software installations and upgrades, backup and recovery administration, adding/deleting users and peripheral equipment, troubleshooting system and application issues.
• Provides technical guidance for directing and monitoring information systems operations. Implements machine modifications to increase capacity of the system. Compiles records and reports concerning production, machine malfunctioning and maintenance. May advise on workflow plans, methods and procedures analysis. Analyzes the results of monitoring the operating system(s) and recommends changes to improve processing and utilization.
• Performs all procedures necessary to ensure the safety of information systems assets and to protect systems from intentional or inadvertent access or destruction. Interfaces with the user community to understand their security needs and implements procedures to accommodate them. Conducts accurate evaluation of the level of security required.
• Monitors and responds to complex technical control facility hardware and software problems using a variety of hardware and software testing tools and techniques. Provides primary interface with vendor support service groups or provides internal analysis and support to ensure proper escalation during outages or periods of degraded system performance.
• Provides documentation for the support of information technology processes and procedures.
• Assists in the research and implementation of system administration software and hardware.
• Develops programs to support application and system operations.
• Provides technical input to assist in development of project planning.
• Performs additional responsibilities as requested or assigned.
• Ensures all compliance aspects of position are known and followed; understands and complies with all policies, codes and regulations applicable to position and company.
• Performs related duties as assigned.

Qualifications

Essential Education, Skills, and Environment

Education and Work Experience
Bachelor's degree in information systems, computer science or related technical field or equivalent work experience. (Typically four years of additional related, progressive work experience would be needed for candidates applying for this position who do not possess a bachelor's degree.) A minimum of two years additional directly related technical experience is required.

Specialized Knowledge and Skills
Demonstrated knowledge of:

• Five years related experience in Mainframe, Windows or UNIX operating systems support and analysis

Demonstrated skills such as:

• Effective oral and written communication skills.
• Effective analytical and problem-solving skills.
• Ability to prioritize and handle multiple tasks and projects concurrently.

Equipment and Applications
PCs, word processing, spreadsheet and database software.

Work Environment and Physical Demands
General office environment. No special physical demands required.

**NOTE: THE COMPANY MAY FILL THE POSITION(S) AT A LOWER LEVEL DEPENDING ON QUALIFICATIONS OF CANDIDATES**

Note: Immigration Sponsorship
At this time, we're not considering applicants that need any type of immigration sponsorship (additional work authorization or permanent work authorization) now or in the future to work in the United States. This includes, but is NOT LIMITED TO: F1-OPT, F1-CPT, H-1B, TN, L-1, J-1, etc. For more information regarding work visas, please visit www.uscis.gov.