Job DescriptionThe Systems Analyst, Senior will report to the Pharmacy Development Senior Manager. In this role you will be the comprehensive subject matter expert in the technology products/platform feature space and apply, learn, and extend your skills beyond formal role boundaries. Having a desire to help achieve transformational healthcare improvement should serve as the inspiration behind the ideal candidate's willingness to participate across many different activities within an agile working model.
ResponsibilitiesYour Work In this role, you will: - Drive operational excellence for assigned technology products/platform features, including incident management, AI-enabled process automation, smooth deployments, monitoring, impact remediation, and performance evaluation.
- Provide analytical support and troubleshooting for application-related issues, including system and application log review, testing, configuration, scripts, queries, and reports.
- Partner with product stakeholders and technology teams to understand the business domain, recommend efficient and cost-effective implementation approaches, and leverage reusable features where possible.
- Understand, document, and communicate upstream and downstream dependencies supporting assigned development areas.
- Create, refine, and maintain user stories, process flows, test cases, and acceptance criteria; ensure acceptance criteria are validated during product demos.
- Actively participate in agile ceremonies, including daily standups, sprint planning, retrospectives, and demos, while representing assigned development areas and serving as a proxy Product Manager or Scrum Master when needed.
- Collaborate with development teams to integrate new features and improvements, ensure security and compliance standards are met, and lead regular system audits, updates, and patches.
QualificationsYour Knowledge & Experience:- Requires a bachelor's degree or equivalent technical experience.
- Requires at least 5 years of directly related professional experience and deep technical abilities in one or more primary products, programs, or technologies.
- Experience leading analysis and solution design across multiple systems/domains, including end-to-end process and data flows.
- Proven ability to align stakeholders on scope, priorities, dependencies, risks, issues, and measurable outcomes.
- Strong governance, quality, documentation, traceability, controls, and communication skills, with the ability to influence technical and business partners.
- Healthcare experience required; pharmacy knowledge preferred, along with expert SQL/database skills and experience with Agile, Product Model, DevSecOps, and Agile tools.
- Demonstrated ability to scale reusable patterns/templates/metrics, prioritize effectively, and perform in a fast-moving environment.
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Our Workplace Model: We believe in fostering a workplace environment that balances purposeful in-person collaboration with flexibility - providing clear expectations while respecting the diverse needs of our workforce. Our workplace model is designed around intentional in-person interaction, collaboration, connection, creativity and flexibility:
- For most teams, this means coming into the office two days per week.
- Employees living more than 50 miles from an office location, out of state employees, and employees in certain member-facing roles should work with their manager to determine in-office time based on business need.
- For employees with medical conditions that may impact their ability to work in-office, we are committed to engaging in an interactive process and providing reasonable accommodations to ensure their work environment is conducive to their success and well-being.
The Company reserves the right to require more presence in the office based on business needs, and requirements are subject to change with periodic reviews.
Physical Requirements:Office Environment - roles involving part to full time schedule in Office Environment. Based in our physical offices and work from home office/deskwork - Activity level: Sedentary, frequency most of work day.
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