2-4+ years of experience in technology, operations, product management, or systems administration.
Proficient in administering business systems and SaaS platforms.
Experience collaborating with software development teams and technical stakeholders.
Skilled in managing vendors, software subscriptions, and technology budgets.
Strong analytical, organizational, and problem-solving abilities.
Excellent written and verbal communication skills.
Responsibilities
Administer and support critical software platforms and internal tools.
Manage employee onboarding and offboarding technology processes.
Create and maintain user accounts across business systems.
Provide technical support and troubleshooting assistance.
Monitor technology spending and identify cost optimization opportunities.
Support evaluation, implementation, and adoption of AI tools and automation initiatives.
Collaborate with leadership teams across various SaaS businesses.
Benefits
Hybrid office environment with in-office presence required 3-4 days a week.
Support for professional development opportunities.
Extended health and dental benefits starting on day one.
Flexible vacation and paid time off policies.
Full Job Description
About the Position SureSwift Capital is seeking an Systems & AI Automation Manager to support and improve a portfolio of SaaS businesses through a combination of technology management, business systems administration, and critical AI adoption.
This role serves as a bridge between business objectives and technical execution, working closely with stakeholders across business and engineering functions. The successful candidate will manage business systems, improve operational processes, support compliance efforts, implement automation and AI solutions, and ensure employees have the tools and systems required to operate effectively. This role works directly with the COO and leadership teams across our portfolio companies to improve systems, operational efficiency, and AI adoption.
This is a hybrid position based out of our Victoria office, requiring in-office presence 3-4 days per week.
The ideal candidate is a hands-on technologist who is equally comfortable solving day-to-day operational challenges and driving long-term strategic improvements.
About the Position Technology Operations & Business Systems
Administer and support business-critical software platforms, internal tools, and technology systems.
Manage employee onboarding and offboarding activities related to technology access and equipment.
Create, maintain, and remove user accounts across business systems.
Provide technical support and troubleshooting assistance for employees across the organization.
Coordinate software licensing, renewals, subscriptions, and vendor relationships.
Maintain system documentation, operational procedures, and technology inventories.
Support implementation, configuration, and ongoing administration of business applications.
Monitor technology spending and identify opportunities for cost optimization and consolidation.
Assist with technology procurement, budgeting, and vendor evaluations.
AI & Automation
Support evaluation, implementation, and adoption of AI tools and automation initiatives.
Identify repetitive processes and opportunities to improve efficiency through automation.
Develop repeatable frameworks and best practices for AI adoption across business functions.
Promote responsible, secure, and effective use of AI technologies throughout the organization.
Partner with teams to improve productivity through workflow automation and operational tooling.
Compliance, Privacy & Risk Management
Partner with Legal, Security, and Operations teams on privacy, compliance, and governance initiatives.
Support implementation of GDPR, CPRA, and other applicable privacy requirements.
Coordinate vendor reviews, data processing agreements, and technology-related compliance activities.
Assist with policy development, operational controls, and risk mitigation efforts.
Support customer and partner due diligence requests related to technology and security practices.
Portfolio Support
Collaborate with General Managers and leadership teams across multiple SaaS businesses.
Assist with acquisitions, integrations, due diligence, and strategic business projects.
Serve as a trusted technology advisor and internal consultant across the portfolio.
What You Bring Required
2-4+ years of experience in technology, operations, product management, systems administration, or related leadership roles.
Experience administering business systems and SaaS platforms.
Experience working with software development teams and technical stakeholders.
Experience managing vendors, software subscriptions, and technology budgets.
Strong analytical, organizational, and problem-solving skills.
Excellent written and verbal communication skills.
Preferred
Experience implementing AI and automation solutions in business environments.
Experience supporting multiple products, business units, or portfolio companies.
Familiarity with GDPR, CPRA, SOC 2, and related compliance frameworks.
Experience with APIs, integrations, analytics platforms, and modern SaaS ecosystems.
What We Offer
Hybrid office environment
Support for professional development
Extended health and dental benefits from day one!
Flexible vacation and paid time off
Annual salary $75,000- $100,000 CDN. Compensation will be based on the successful candidate's experience and qualifications.
What You Can Expect: Three Step Interview Process
Brief screening call with HR
Interview with key stakeholder/manager
Final interview
Don't meet every single requirement? Apply anyway. At SureSwift Capital, we know that great candidates don't always check every box on a job posting. If you're excited about this role but your experience doesn't align perfectly with every qualification listed, we encourage you to apply anyway. You may be just the right fit for this role!
