Marathon TS is currently hiring for a TS/SCI cleared Systems Administrator to join our team to support our intelligence customer in Springfield, VA.
Systems Administrator (PITD) As a Mobile/Personal IT Devices (PITD) System Administrator within our User Facing and Data Center Services (UDS) mission, you'll play a vital role in providing NCE with the design, engineering, implementation, operations, sustainment, and disposal of essential user-facing and data center IT services. You'll be at the forefront of providing multiple mobile solutions for Continuity of Operations, Crisis Support, First Response, and Technical Support, enabling real-time communications and collaboration for personnel both CONUS and OCONUS.
Mobile/PITD System Administrators are essential to our program, providing mobile solutions that enable real-time communication and collaboration for local and deployed personnel, supporting Continuity of Operations, Crisis Response, First Response, and Technical Support efforts.
Mobile/Personal IT Devices includes but not limited to: - Laptops
- Tablets
- iPads
- Mobile Thin Clients
- Smartphones
- Flip Phones
- Mobile Hot Spots
- Secure Wireless
- RSA Tokens
Primary Responsibilities: Provide Tier 1/Tier 2 support of the operations and sustainment of all NCE mobile/personal IT devices/accessories to include the total life cycle management and other activities as assigned
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- Operations & Sustainment
- Asset Management & Inventory
- Issuance & Return-to-inventory
- Recapitalization efforts & activities
- Vendor interaction & interfacing
- Operations and Sustainment
- Provide exceptional customer service to individuals visiting the PITED store, including greeting customers, answering phones and assessing their needs.
- Assist with all functions within the PITD store in compliance with policies and procedures.
- Demonstrates effective handling of patient situations, including upset/dissatisfied customers, and works with other teams as needed to efficiently and effectively resolve customer needs.
- Processing hardware requests and completing administrative work for asset accountability.
- Configuring smartphones with unclassified email and other mission essential applications.
- Software and Hardware Support:
- Image laptops and install specialized software as requested, adhering to standardized configurations.
- Provision RSA tokens to new NCE employees and contractors, ensuring secure access to systems.
- Provide technical support to users, resolving hardware and software issues efficiently and effectively.
- Mobile Device Management (MDM):
- Configure smartphones with unclassified email and other mission-essential applications, adhering to security protocols.
- Monitor the Mobile Device Management (MDM) system for compliance, proactively identifying and resolving issues.
- Manage and track the Telecommunication account, ensuring correct features are enabled, controlling excessive charges and unauthorized connections.
- Asset Management and Accountability:
- Process hardware requests, ensuring timely fulfillment and accurate documentation.
- Maintain meticulous inventory control, tracking IT assets throughout their lifecycle.
- Perform administrative tasks related to asset accountability, ensuring compliance with NCE policies.
- Support the life cycle management of all NCE PITD Assets, including sustainment, end-of-life (EOL) activities, and recapitalization activities.
- Records Management:
- Maintain accurate and organized records related to IT assets, user accounts, and security protocols.
Qualifications: - DoD 8140 - CompTIA Security+ certification
- Bachelor of Science degree (Computer Science, Information Systems, or Business is preferred) or Experienced System Administrator with 2+ years' experience in related field
- Active TS/SCI security clearance with willingness to consent to a polygraph for this position.
- Solid understanding of Windows operating system administration, including user account management, software installation and configuration, and troubleshooting common issues.
- Proficient in using and supporting Microsoft Office applications (Word, Excel, PowerPoint, Outlook), including troubleshooting common problems and providing end-user assistance.
- Ability to quickly and effectively analyze and resolve technical issues under pressure, ensuring minimal disruption to operations.
- Meticulous and thorough in all tasks, ensuring accuracy and minimizing errors to maintain high-quality results.
- Excellent ability to translate complex technical concepts into easily understandable terms for non-technical users, fostering clear communication and user empowerment.
- Highly organized and efficient in managing time and prioritizing tasks to consistently meet deadlines and achieve optimal productivity.
- Deliver exceptional customer service through clear, concise, and empathetic communication, building strong relationships and ensuring customer satisfaction.
- Professional, energetic and positive attitude.
- Excellent written and verbal/interpersonal communications skills
Location: Customer Site
US Citizenship Required
