Job SummaryThe Systems Administrator (SA) is responsible for providing advanced support for desktop, server, and network infrastructure. The SA is also responsible for established configuration, and maintenance of a variety of systems, environments, clients, and end-users. The SA serves as the first escalation point for Support Technicians to resolve complex issues and may execute their responsibilities from the service desk or the field.
This role is 100% remote but the candidate needs to be in the Southern California area so they can be close to clients and report onsite if needed.
Job Responsibilities- Initial contact for inbound phone and chat support request.
- Provide support and maintenance of servers, network devices, and associated hardware and software systems for clients.
- Acts as the first line of escalation for Support Technicians.
- Provide onsite support for Managed Services clients.
- Acts as a secondary Client Relationship Manager; evaluate system performance and recommend improvements to enhance efficiency.
- Provide intermediate technical support and guidance to end-users and assist in resolving technical issues.
- Document system configurations, procedures, and troubleshooting steps.
Job QualificationsEducation/Certification Requirements:
- Associate degree in computer science or similar field -OR- 2 years of IT experience preferred.
- Network+ Certification or Azure Administrator Associate AZ-104 or equivalent on-the-job experience.
Experience Requirements:
- Strong infrastructure and troubleshooting skills
- Valid driver's license
At
Integris, we value our team members and
offer comprehensive benefits, including:
- Medical, Dental, and Vision Insurance
- 401K Retirement Plan
- Minimum 4 Weeks of Paid Time Off (PTO)
- Birthday PTO
- Paid Holidays
- Paid Time Off for Volunteering
- Short-Term and Long-Term Disability Insurance
- Life Insurance
- Supplemental Insurance
- Employee Assistance Program
Join us in transforming IT services for small and midsize businesses across regulated industries. Be part of a team that's scaling nationally, investing in vertical expertise, and
building for better.
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