Role Summary

We're looking for a technically solid and people-first Systems Administrator to join our IT team. You'll be the backbone of day-to-day infrastructure operations — keeping systems running, networks healthy, and users happy. This role is a great fit for someone who loves solving real problems, communicates clearly with non-technical staff, and takes pride in both their uptime and their relationships.

You'll manage a hybrid environment spanning on-premises and cloud infrastructure, with a healthy mix of hands-on technical work and direct user engagement. No ticket gets closed without the person on the other end actually feeling helped.

Responsibilities and Duties

Systems Administration

• Manage and maintain Windows Server environments including Active Directory, Group Policy, DNS, and DHCP including Dell, HP, and Nutanix hardware and infrastructure.
• Administer Microsoft 365 services — Exchange Online, Teams, SharePoint, Intune/Endpoint Management
• Handle user lifecycle management: provisioning, offboarding, permissions, and license assignment
• Monitor system health and performance; respond to alerts and escalate when needed
• Maintain backups, patch schedules, and disaster recovery procedures
• Support hybrid AD / Azure AD (Entra ID) environments including device sync and conditional access

Networking

• Troubleshoot LAN/WAN connectivity, VLAN configuration, and wireless infrastructure (Meraki or similar)
• Assist with firewall rule management, VPN configuration, and remote access solutions
• Support network-based authentication (NPS/RADIUS, certificate-based Wi-Fi, 802.1X)
• Work with vendors on circuit issues, outages, and hardware replacements
• Document network topology, IP schemes, and change records

End User Support & Experience

• Serve as a senior escalation point for helpdesk tickets — own issues through to resolution
• Communicate clearly with non-technical users: explain the what, the why, and the timeline
• Identify recurring issues and implement proactive fixes, not just band-aids
• Maintain a well-organized knowledge base and contribute to team documentation
• Onboard new staff with a polished, consistent setup experience
• Gather feedback and advocate for user-impacting improvements to tools and processes

Required Skills/Abilities

Experience & Technical Skills

• 3–5 years in a systems administration or IT support role
• Solid hands-on experience with Windows Server, Active Directory, and Microsoft 365
• Working knowledge of networking fundamentals: TCP/IP, DNS, DHCP, VLANs, routing basics
• Familiarity with MDM/endpoint management platforms (Intune, Jamf, or equivalent)
• Comfortable in hybrid cloud environments (Azure AD / Entra ID preferred)
• Experience with ticketing systems and structured change management

Soft Skills & Approach

• Genuinely enjoys helping people — not just closing tickets
• Communicates clearly in plain English, both in writing and face-to-face
• Calm and methodical under pressure; can prioritize during high-volume periods
• Takes ownership: follows through, follows up, and owns mistakes when they happen
• Documents work thoroughly and shares knowledge with the team
• Curious and self-directed — looks things up, tests hypotheses, learns continuously

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Benefits

Vision, DentaLl, Medical, 401k, Tuition discount, PTO.

Pay RangeUSD $80,000.00 - USD $90,000.00 /Yr.