Job Purpose & ScopeThe scope of this job will include administration of the Bank's IT infrastructure, including security, performance, and availability. This position will perform highly complex projects involving the design, analysis, maintenance, and implementation of the IT infrastructure. Responsibilities also include ensuring data and system security by protecting corporate information from unauthorized access, use or interruption; eliminating bottlenecks in the network; and identifying and resolving virtual hardware and software problems.
Essential Job Functions- Maintains the bank's IT infrastructure, including security, performance and availability as it pertains to VMware virtual environments, Microsoft Active Directory/Exchange and Microsoft SCCM.
- Participates in IT projects involving the design, analysis, maintenance and implementation of IT infrastructure containing VMware virtual environments, Microsoft Active Directory/Exchange and Microsoft SCCM elements.
- Ensures data and system security by protecting corporate information from unauthorized access, use or interruption by:
- Research and recommend security measures to be included in the installation of new systems.
- Monitor and evaluate data security implemented in the system; work to reduce all risks to corporate computer resources.
- Ensure that the security program provides the necessary safeguards for good business practice and that it meets all corporate and government regulatory requirements.
- Eliminates bottlenecks in the data workflow from applications to the physical/virtual network.
- Identifies and resolves virtual hardware and software problems.
- Coordinates software upgrades with vendors and bank staff as necessary.
- Assists in planning and analyze information concerning job-processing time, virtual hardware/software utilization, CPU loads, system tuning, hardware tuning and virtual hardware integration.
- Performs installation, configuration, and management of all virtual servers and appliances.
- Performs upgrades Microsoft environments such as Active Directory, Exchange, and SCCM.
- Assists in maintenance for VMware environment.
- Regularly assists the help desk with elevated tickets.
- Follows Bank and department policy, practice and procedure while maintaining strict confidentiality and bank secrecy.
- Establishes and maintains working relationships with end users, vendors, and managers.
- Drives an automobile on company business.
- Maintains nightly server backups.
- Regularly exercises discretion and judgment in the performance of other essential job functions.
- Maintains good punctuality and attendance to work.
Knowledge, Skills & Abilities- Knowledge of storage hardware, physical server hardware, and software installation, along with testing and operations.
- Knowledge of VMware and basic fundamental virtual hypervisors.
- Knowledge of Microsoft Windows Server software.
- Knowledge of local area networks and fundamental concepts.
- Knowledge of the principles of data communications.
- Knowledge of various software products such as Microsoft Office, Microsoft RDP, Microsoft SQL, Microsoft SCCM.
- Knowledge of Microsoft PowerShell, and VMware power CLI.
- Ability to work without close supervision.
- Excellent customer service skills.
- Excellent verbal and written communication skills.
- Ability to work extended hours as necessary.
Basic Qualifications- Bachelor's degree in job-related field or commensurate work experience, required.
- 3+ years of work experience with the software and systems referenced above, required.
- Microsoft or IT certification, preferred.
Job ExpectationsOperate customary equipment and technology used in a business environment, with or without accommodation.
Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time.
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