Job DescriptionDescription The
System User Expert (SUE) is the program's
front-line operator readiness lead, ensuring mission crews, distributed units, and test organizations understand, employ, and validate program capabilities effectively. The SUE delivers operator training, leads train-the-trainer engagements, maintains all user-facing materials, and provides support during operations, demos, and test events.
The SUE is the program's
expert and plays a critical role in bridging operators, test units, WLT, Capability Providers, and engineering teams.
- Deliver operator training, system walkthroughs, and scenario-based instruction focused on OmniView, program workflows, and capability updates.
- Lead train-the-trainer programs for operational squadrons and distributed units so they can independently train new personnel.
- Maintain and update operator materials-quick-start guides, reference cards, workflow aids, and release notes.
- Support user onboarding across all sites/systems, ensuring system understanding are established from day one.
- Support execution of existing simulator scenarios, bridging gap between user desires and CPs to develop new scenarios.
- Capture operator feedback during daily operations and events; route actionable insights through the Warfighter Liaison Team (WLT) into engineering, requirements, and test workflows.
- Provide on-site or remote operator support during exercises, demos, test events, and operational surges, ensuring users are ready and issues are rapidly resolved.
- Work directly with test units (DT/OT, Operational Test, AFTC, or equivalent) to prepare operators for test execution, ensure test objectives map to operational realities, and assist in evaluating new capability performance.
- Participate in program integration testing, Experimental events, and readiness activities by helping validate workflows, user interactions, and UI behaviors.
- Document user findings, training updates, and observed workflow issues using Jira and Confluence.
- Coordinate with engineering, Capability Providers, cyber, and platform teams to ensure training content remains correct with each release.
- Identify user friction points, workflow gaps, or UI confusion and collaborate with User Story Authors, CPA/WL, and engineering to drive improvement.
Qualifications Requirements:- TS/SCI clearance and US citizenship.
- BA degree and 9 years of prior relevant experience; OR Masters and 9 years of experience.
- Experience training operators in C2ISR, C2, Air Battle Management, Intel, or similar mission operations.
- Hands-on experience with OmniView or comparable operator-facing UIs.
- Proficiency with Jira and Confluence for documentation, onboarding tracking, and operator feedback.
- Ability to create and maintain all operator-facing materials (quick-start guides, reference cards, release notes).
- Experience supporting live operations, exercise events, or mission rehearsals.
- Strong briefing, communication, and cross-team coordination skills.
- Desired qualifications and experience:
- Experience working with test units (DT/OT, AFTC, or similar) and participating in structured test events.
- Hands-on involvement in integration testing, event readiness checks, or Experimental environment workflows.
- Familiarity with SIP workflows and capability onboarding processes.
- Experience onboarding and supporting distributed users across geographically separated units.
- Ability to translate operator issues into actionable user stories or requirements.
Target salary range: $120,001 - $160,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
Overview SAIC accepts applications on an ongoing basis and there is no deadline.
