Department:
Information Technology

Under the general direction of the Chief Information Officer, this position is responsible for coordinating and performing a variety of technical tasks to support our end users' computing environment to meet operational standards, including those of Systems Security. This position leads efforts to respond to, assess, and resolve issues regarding computer hardware, software, and peripheral equipment. Also works to monitor work queues and direct work efforts to make sure work is prioritized and completed in a timely manner. The incumbent will work with project managers and other managers to schedule and complete work needed for projects. The incumbent of this position is expected to spend the majority of their time performing leading the work of the Technical Services group and working closely with Network Operations and Systems Security.

• Analyzes, reviews, monitors, and reports on the performance of existing and future data systems and applications.

• Troubleshoots computer hardware, software, and peripheral technical issues. Performs preventative maintenance of computer systems and peripherals.

• Monitors work queues and assignments to make sure work is completed in a timely manner.

• Works with project managers and other managers in the completion of projects.

• Makes sure that technical services schedules are published on time and meet requirements.

• Assists with various asset control and tracking duties. Ensures that all surplus PC storage devices are processed in accordance with HIPAA and SVMH established procedures.

• Is a key participant of our systems security program to manage endpoint security and user security. Contributing to and leading our systems security initiatives related to our endpoint systems and end users across the SVMHS enterprise.

• Utilizes information recorded in the Help Desk ticketing system to manage and process assigned tickets. Completely updates and closes tasks after completion of each service request. Creates new tickets as needed or directed.

• Maintains updates and creates all Help Desk and Technical Services group policies under the direction and guidance of the Chief Information Officer.

• Performs other duties as assigned.

Education: Position requires a high school diploma or GED.

Licensure: Valid Driver's license required. A+ Certification preferred.

Experience: One (1) year of experience in the computing field and/or Help Desk preferred

Pay Range: The hourly rate for this position is $40.34 - $50.42. The range displayed on this job posting reflects the target for new hire salaries for this position.

Job Specifications:
• Union: Non-Affiliated
• Work Shift: Variable
• FTE: 1.0
• Scheduled Hours: 40