3-5 years in Business Development, Service Sales, or Service Management.
Strong organizational, time management, and communication skills.
Experience in a fast-paced environment with adaptability to change.
Bachelor's degree in Business or Engineering Management, or equivalent experience.
Minimum 2 years managerial experience in a relevant field.
2 years in a service team or service product sales role.
Proficient in MS Office; SAP knowledge is a plus.
Responsibilities
Manage the entire lifecycle of customer support contracts.
Oversee technicians and mechanics; manage daily operations.
Plan and direct routine maintenance inspections.
Guide shift leaders to ensure procedural adherence related to AS/RS operations.
Enforce safety protocols and operational conduct standards.
Communicate customer status and project needs within WDS regularly.
Consult with customers on product value and modernization opportunities.
Proactively escalate key customer issues to appropriate parties and manage crisis situations.
Maintain spare parts inventory for system reliability while minimizing excess.
Benefits
Opportunities for professional development and ongoing training.
Supportive management environment focused on employee success.
Access to advanced technology and resources to enhance job performance.
Full Job Description
Manage the customer support contract throughout entire life cycle, to include design, offer, monitor, renew, reassess and upgrade.
Provide guidance and oversight of technicians and mechanics and manage day to day operations.
Direct and plan the daily, weekly, and monthly preventative and predictive maintenance inspections.
Direct the activities of the shift leaders to ensure adherence to procedures, processes and performance related to the AS/RS.
Enforce the adherence to safe operational conduct including but not limited to: lock-out-tag-out, confined space, walkway clearance and noise protection.
Periodically communicate customer status to the rest of WDS to ensure all may remain knowledgeable on customer growth, needs, and potential projects.
Provide consultation to show the customer how our products may add value to their business. Maintain a thorough understanding of customer's business, current and future. Promote modernization efforts among installed base
Divert crisis situations by proactive escalation of key customer issues to appropriate levels, including involvement of Swisslog technicians, individual business unit managers, and engineering design teams
Manage spare parts inventory to ensure system availability while avoiding carrying excess inventory.
3-5 years' experience Business Development, Service Sales or Service Management field
A high degree of organizational and time management skills and excellent verbal/written communications skills is required.
Proven track record in a fast-paced, demanding environment, with the ability to be flexible and adapt well to change.
B.A. /B.S. in Business or Engineering Management field or equivalent job experience.
2 years' experience as a manager
2 years as part of a Service team or service product sales
Computer literate in all MS Office products, SAP experience a benefit
