Job Type
Full-time
Description
Job SummaryThe System Implementation Specialist provides professional, hands-on support for Mindray's central station systems, ensuring seamless installation, integration, and performance in hospital environments. This role includes conducting site surveys, managing installations and system add-ons, troubleshooting complex issues, and delivering exceptional customer support throughout the product lifecycle. Specialists also participate in the national on-call rotation, providing after-hours support to ensure continuous uptime and customer satisfaction.
What You'll Do- Schedule and perform system installations, add-ons, and site surveys based on customer requirements and technical specifications.
- Verify that all systems meet Mindray's performance and quality standards through comprehensive testing.
- Provide advanced on-site support for complex or escalated service issues beyond the capabilities of local service representatives.
- Deliver after-hours phone support to assist customers, service representatives, and clinical staff with technical issues-offering timely solutions to minimize downtime.
- Coordinate and perform system updates and upgrades as required.
- Maintain detailed and accurate documentation for all service and installation activities in accordance with Mindray's Quality System and Administrative policies.
- Collaborate with cross-functional teams-including Service Management, Technical Support, and Clinical Education-to ensure project milestones and customer needs are met.
What You'll Bring- Associate degree (minimum) or equivalent in electronics, instrumentation, or computer technology; Bachelor's degree preferred.
- Experience with telemetry or RF systems (minimum one year preferred).
- Working knowledge of Microsoft Windows OS and IT networking concepts.
- Strong technical skills in system design, installation, troubleshooting, and repair of monitoring systems.
- Excellent communication, organization, and critical thinking abilities.
- Customer-focused, independent, and solutions-oriented with a positive attitude.
- Valid driver's license with a clean driving record.
Work EnvironmentThis is a home-based field position requiring approximately 70% travel to hospital sites. The role involves physical activity, including working in ceilings, under desks, and other hospital infrastructure spaces. Overnight stays and occasional weekend or holiday on-call coverage are required. Must be able to lift up to 75 lbs. with or without assistance.
Mindray North America offers a competitive compensation package and comprehensive benefits, including a 401(k) with company match, tuition reimbursement, paid time off, disability coverage, FSA/HSA options, and more-all within a dynamic, supportive, and collaborative work environment.
Salary Description
$80,000-$90,000
