Join Ascom as a
System Engineer - Patient Systems and play a key role in delivering integrated healthcare technology solutions that support clinicians, caregivers, and patients. This role is ideal for a technically skilled professional who enjoys problem-solving, system integration, customer interaction, and seeing projects through from implementation to successful deployment.
As a System Engineer, you will be responsible for the implementation, configuration, validation, and support of integrated customer systems using Ascom and selected third-party solutions. You will work closely with customers, project teams, and technical stakeholders to ensure systems are delivered accurately, efficiently, and in accordance with customer requirements.
What You'll Own- Implement, configure, and validate Ascom systems and third-party integrated solutions both remotely and on customer sites.
- Take ownership of technical work packages and small to mid-sized projects, managing preparation, execution, testing, and customer handover activities.
- Ensure complete functional readiness of delivered systems through systematic testing, verification, and validation activities.
- Validate system performance against specifications and document results in traceable, standardized formats to support compliance and service readiness.
- Identify, diagnose, and resolve technical issues using structured troubleshooting and diagnostic methodologies.
- Escalate complex technical challenges when necessary and drive sustainable resolution of system issues.
- Maintain accurate project and technical documentation, including configuration records, installation reports, material usage, and time tracking.
- Support project planning, scheduling, effort estimation, and progress reporting in collaboration with Project Managers and delivery teams.
- Perform lifecycle and support services, including software updates, preventive maintenance, and service interventions.
- Conduct customer training, system handovers, and solution reviews while identifying opportunities for technical enhancements and optimization.
- Collaborate with Sales, Delivery, R&D, customers, and partners to clarify requirements and ensure successful implementation outcomes.
What Sets You Up for Success- Bachelor's degree in Systems Engineering, Information Technology, Electrical Engineering, or a related technical discipline, or equivalent experience.
- 3-5 years of hands-on experience in system engineering, technical implementation, system integration, or similar technical delivery roles.
- Proven experience installing, configuring, testing, and troubleshooting systems in complex environments such as healthcare, telecommunications, or critical communications.
- Strong understanding of system implementation, integration, and validation practices.
- Experience with networking fundamentals, including IP addressing, protocols, firewalls, and related infrastructure concepts.
- Experience maintaining system configurations, documentation standards, version control, and reproducible deployment practices.
- Familiarity with ERP and project management platforms such as D365, Jira, ServiceNow, and MS Project.
- Strong troubleshooting skills with the ability to systematically identify root causes and implement effective solutions.
- Experience documenting deliverables supporting billing, compliance, service readiness, and customer acceptance.
- Excellent communication and interpersonal skills with the ability to work effectively with customers, partners, and cross-functional teams.
- Customer-focused mindset with the ability to deliver reliable solutions aligned with customer expectations and business needs.
- Willingness to travel as needed and work both on-site and remotely in customer-facing environments.
- Industry certifications in networking, system integration, IT security, or related technologies are a plus.
Department Professional Services Role System Engineer Locations US Raleigh Remote status Hybrid
