Reflexive Concepts

System Engineer I

Reflexive Concepts$70K — $95K *
Technical Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 7+ years of relevant experience
  • Bachelor's degree in a related field or 12 years of relevant experience
  • Expertise in online and phone customer support
  • Strong knowledge of Public Key Infrastructure (PKI)
  • Familiarity with Attribute Based Access Control (ABAC)
  • Proficient in LDAP directories and SQL database querying
  • Experience with RESTful services and Linux operating systems

Responsibilities

  • Provide 24x7 support for Identity, Credential, and Access Management systems
  • Deliver Tier 1 and Tier 2 support to users
  • Monitor system operations and troubleshoot issues
  • Utilize JIRA for ticket management and tracking
  • Modify Confluence pages and create supportive technical documentation
  • Educate and train customers on software capabilities
  • Work independently while also collaborating with team members

Benefits

  • Opportunity to work with cutting-edge ICAM systems
  • Access to ongoing training and skill development
  • Flexible work schedule with 24x7 operations
  • Supportive team environment that encourages collaboration
  • Potential for career advancement within the company
Full Job Description
Reflexive Concepts is looking for a talented professional to provide 24x7 support to an existing Operations Center for a suite of Identity, Credential, and Access Management (ICAM) systems, monitoring systems and delivering Tier 1 and Tier 2 support using JIRA for ticket management.

Qualifications:
  • Seven (7)+ years of relevant experience
  • Bachelor's Degree or higher in System Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or a related discipline
    • An additional five (5) years of experience may be substituted for the degree, for a total of twelve (12) years
Required:
  • Online and telephone customer support
  • Public Key Infrastructure (PKI)
  • Attribute Based Access Control (ABAC)
  • Entitlements Management
  • LDAP directories
  • SQL and basic database querying abilities
  • RESTful services
  • Ticket tracking systems (e.g., JIRA, Redmine, ServiceNow)
  • Linux operating systems
  • Analyze system applications and perform troubleshooting.
  • Understand and communicate complex software systems.
  • Modify Confluence pages and write technical documentation to support customers.
  • Assist with educating/training customers on software capabilities.
  • Assist with understanding and defining customer needs.
  • Work independently
Desired Skills:
  • Must be able to work in a collaborative environment, with minimal supervision

About Reflexive Concepts

Reflexive Concepts Careers

Joining Reflexive Concepts presents an unparalleled opportunity to become part of a leading team of professionals dedicated to innovation and technology. This is a pivotal time to engage with a company that values growth, leadership, and diversity in its workforce.

Explore Job Opportunities

Reflexive Concepts is actively seeking talented individuals for various positions across the company. With a commitment to professional excellence, Reflexive Concepts offers a dynamic environment where skills are honed, and careers flourish. Explore the multitude of job opportunities that range from internships to full-time positions, each offering a unique chance to contribute to groundbreaking projects.

Experience the Culture and Benefits

At Reflexive Concepts, the culture thrives on diversity, innovation, and leadership. Employees enjoy a range of benefits designed to support their professional and personal growth. The company is dedicated to fostering an inclusive environment where every team member’s contribution is valued. Benefits include comprehensive health care, flexible working conditions, and continuous professional development through diversity training and leadership workshops.

Engage in Professional Growth

Career advancement is a cornerstone of employment at Reflexive Concepts. The company supports a trajectory of professional growth through robust training programs, access to global resources, and opportunities to lead. Networking within the industry and participating in global teams allow employees to gain valuable insights and experiences that propel their careers forward.

Innovative Work Environment

Reflexive Concepts is at the forefront of technological advancement and industry innovation. Employees are encouraged to push the boundaries of what is possible, bringing fresh ideas and perspectives to their work. The collaborative atmosphere fosters a sense of community and drives collective success.

Join the Team

Reflexive Concepts is hiring! Search open positions that align with your skills and interests. The company looks for passionate, curious, and solution-driven team players. Prepare your resume, sharpen your interview skills, and get ready to embark on a rewarding career path with Reflexive Concepts.

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Learn more about Reflexive Concepts
Size
11 employees
Industry

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