Qualifications

• 5+ years of experience in support and engineering of Windows environments
• Previous work in a managed service provider (MSP) setting preferred
• Current certifications in Microsoft, Azure, cloud computing, or CCNA
• Advanced management skills in Active Directory Domain environments
• Proficient in networking for both on-premise and cloud systems
• Strong attention to detail and problem-solving abilities
• Excellent interpersonal and communication skills

Responsibilities

• Deliver exceptional customer service and satisfaction
• Provide technical solutions for software, hardware, and systems
• Document and update internal knowledge bases and procedures
• Investigate issues by asking informed questions and listening to customers
• Guide customers through problem-solving processes
• Train new staff members effectively
• Escalate significant and recurring technical issues as necessary
• Participate in an after-hours on-call rotation for escalated support

Benefits

• Fully remote position available anywhere in the US
• Opportunity to join an expanding team
• Participation in professional training and development programs
• Engagement in a values-driven workplace culture
• Involvement in an active support community across locations