System/Network Administrator Level 3

Base-2 Solutions

$90K — $120K *
Information Technology
11 - 15 years of experience
Job Overview by Ladders

Qualifications

  • 15 years experience as a system/network administrator
  • Bachelor's degree in a technical discipline, or equivalent experience
  • 5 years additional experience can substitute for a degree

Responsibilities

  • Provide Tier 1 and Tier 2 technical support for IT systems
  • Manage communication of system status to management and customers
  • Resolve hardware and software problems via the dispatch system
  • Configure and maintain virtual and storage environments across various operating systems
  • Install and troubleshoot operating system software
  • Enhance operating systems for improved performance
  • Utilize system monitoring tools for proactive issue detection

Benefits

  • 100% company-paid medical, dental, and vision premiums for employees and dependents
  • 401(k) with 8% total contribution from the company
  • Generous paid time off policy with 20 days flexible PTO
  • Additional bonuses for performance and contributions to business development
  • Flexible work schedules to support work-life balance
Full Job Description
  • Requisition ID: 3116
  • Standard Title:
  • Required Security Clearance: Top Secret/SCI with Full Scope Polygraph
  • Location: Annapolis Junction, MD
  • Work Type: On-Site
  • Shift: First
  • Referral Eligibility: Eligible
  • U.S. Citizenship Required? Yes


Position Summary

Base-2 Solutions is seeking a Systems Administrator who provides support for implementation, troubleshooting, and maintenance of Information Technology (IT) systems. The role manages IT system infrastructure and related processes, supporting day-to-day operations, monitoring, and problem resolution for client/server/storage/network devices and mobile devices.
Essential Duties and Responsibilities
  • Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution.
  • Support escalation and communication of status to agency management and internal customers.
  • Support dispatch system and hardware problem resolution processes.
  • Configure and manage virtual and storage environments; Linux, UNIX, and Windows operating systems.
  • Install and load operating system software, troubleshoot, maintain integrity, and configure virtual, storage, and network components.
  • Implement operating system enhancements to improve reliability and performance.
  • Configure and manage Linux/CentOS operating systems and install/load operating system software with enhancements.
  • Troubleshoot, maintain integrity of, and configure network components.
  • Support the design of systems, mission architecture, and associated hardware.
  • Analyze and resolve complex problems related to server hardware, applications, and software integration.
  • Utilize system monitoring tools such as HP Tools / OneView, Sitescope.
  • Apply virtualization experience.
  • Use team collaboration and issue tracking tools such as Atlassian Suite (JIRA, Confluence), GitHub, and ServiceNow.
Required Qualifications
  • Fifteen (15) years experience as a system/network administrator.
  • Bachelor's degree in a technical discipline from an accredited college or university.
  • Five (5) years of additional system/network administrator experience may be substituted for a bachelor's degree.
Preferred Qualifications
  • Not specified.
Required Education and Experience Equivalency
  • Bachelor's degree in a technical discipline from an accredited college or university with 15 years experience as a system/network administrator.
  • No bachelor's degree with 20 years experience as a system/network administrator (15 + 5 additional years).
Required Certifications
  • None specified.
Required Security Clearance
  • Active Top Secret/SCI with Full Scope Polygraph


Pay & Benefit Highlights
Compensation
  • Competitive fixed salary or hourly pay (based on experience, skills, location, and internal equity).
  • Employee referral bonuses up to $10,000 per hired referral.
  • Additional bonus opportunities for exceptional performance and contributions to business development and company growth (role-dependent).
Health
  • 100% company-paid medical premiums for employees and eligible dependents.
  • Choose from multiple plan options with CareFirst, Kaiser, and UnitedHealthcare, including PPO, POS, HMO, and HSA-compatible plans.
  • 100% company-paid dental premiums for employees and eligible dependents.
  • 100% company-paid vision premiums for employees and eligible dependents.
Income Protection
  • 100% company-paid premiums for short-term disability.
  • 100% company-paid premiums for long-term disability.
  • 100% company-paid premiums for accidental death & dismemberment (AD&D).
  • 100% company-paid premiums for life insurance up to $200,000.
Retirement
  • 401(k) with immediate vesting: 4% company match plus a 4% non-elective company contribution (8% total).
  • 401(k) pre-tax and Roth options.
Leave
  • Up to 20 days of flexible paid time off (PTO).
  • 11 paid floating holidays.
Work-Life Balance
  • Flexible work schedules, including flex time and compressed work periods (contract and project-dependent).

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