Salary: $8,694.00 - $10,563.00 Monthly
Location : Everett, WA
Job Type: Full Time
Job Number: A25057
Department: Information Technology
Opening Date: 08/21/2025
Closing Date: 9/4/2025 5:00 PM Pacific

Nature of Work
The City of Everett is accepting applications on an open/competitive basis for the Civil Service examination process for SYSTEM ANALYST I.
About the Job
Under the direction of the IT Director or their designee, employees in this classification are responsible for the estimation, development, implementation, enhancement, maintenance and change control of applications. Employees in this classification provide solutions to a variety of problems of moderate scope/complexity. Employees in this classification work under moderate supervision. Moderate latitude for independent judgement and decision making is exercised. Direct instructions are limited to special assignments.
For a full description of this position, please see the class specification on the City's website.
About the Department
The Information Technology Department is a Solution Provider that enables City Departments to deliver efficient and effective government. Our Tech Team is a fun and creative group where you're empowered to make decisions, encouraged to learn, and expected to provide input on how we can improve services to our customers. The City of Everett employs 29 information technology professionals and an intern, who deliver services to 1,100+ City employees across 20 departments with 350+ software and application platforms along with networking and telecommunication infrastructures. We provide opportunities to develop personal, technical, and professional skills and offer competitive pay, excellent benefits, and a solid retirement plan! We would love to have you join our team!
Why Everett?
Working for City government is personally rewarding for those looking to make an impact at the community level. As an employer, we advocate for employee professional growth and value work-life balance.?
The City of Everett is proud to be an Equal Opportunity Employer, and our goal is to recruit and hire capable and engaged job candidates from a wide range of backgrounds. We are committed to creating a supportive and welcoming environment for all employees.?
The City provides excellent benefits, including medical, dental, vision, a retirement pension through Washington State Department of Retirement Systems, and basic life insurance plans. Employees will also accrue vacation, sick, and holidays throughout the calendar year. For more information on benefits for this position, click here:AFSCME Benefit Guide 2025
MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS

• Requires 2-4 years of related experience OR any combination of education, certification, and experience sufficient to provide the requisite knowledge, skills, and abilities.

SPECIAL REQUIREMENTS OR CERTIFICATIONS

• Possession of a valid driver license at the date of hire, and the ability to obtain and maintain a valid Washington State Driver License within 30 days of hire.

• CompTIA IT Fundamentals and Cloud+ Highly is highly desirable.

• Microsoft Certified: Data Analyst Associate, Azure Database Administrator Associate, and Power Platform App Maker Associate is highly desirable.

HOW TO APPLY

• Application materials may be accessed via http://www.everettwa.gov/careers.

• All applicants are required to complete and submit the following:

• The standard City of Everett Application Form.

• Responses to the Supplemental Questionnaire for System Analyst I.

• Applications must be submitted through the City's online application system by 5:00 p.m. on September 4, 2025,to be considered.

• LATE, INCOMPLETE, FAXED, OR EMAILED APPLICATIONS WILL NOT BE ACCEPTED.

EXAMINATION STEPS

• There will be a pre-screening of all applications.

• Responses to the supplemental questionnaire will be individually reviewed and evaluated (weighted 30%).

• Top-scoring applicants will be called to an in - person oral panel interview (weighted 70%).These will be tentatively on September 18th, 2025.

• All vacancies in this job class will be filled from the ranked Civil Service register established from the examination process for 12months.

IMPORTANT NOTES

• A passing grade of 70.00 or higher is required on all parts of the screening process for placement on the ranked Civil Service eligible register.

• The examination process is designed to sample and measure the requisite knowledge, skills, and abilities.

• Applicants claiming veterans' preference points in accordance with RCW 41.04.010 as amended and meeting eligibility criteria must submit form DD214, or its equivalent or successor discharge paperwork, that characterizes his or her service as qualifying discharge as defined in RCW 73.04.005.

• Extensive background checks will be conducted.

• New hires begin employment at the first step of the salary range

• This job classification is represented by the AFSCME Local No. 113 Union.

Filing Opens: August 21, 2025

Filing Closes: September 4, 2025
Open/Competitive

A25057
The City of Everett provides a to eligible members consisting of the following:

• Kaiser Permanente CORE HMO or HMA Self-insured Medical Plan
• Dental Plan 12 through AFCME Council 2 Trust
• Vision insurance through Vision Service Plan (VSP).
• Life Insurance for the employee in the amount of 1x the annual salary
• Accidental Death and Dismemberment Policy

Benefits for the eligible employee and eligible dependents begins the first month following the employee's hire date (i.e. if hired in March, benefits start April 1st.) Premiums for Delta Dental and VSP Vision are paid by the City on behalf of the employee for single or family coverage. Premiums for HMA Medical and Kaiser Medical Coverage are shared by the employee. Premiums for Life, and Accidental Death & Dismemberment coverage on behalf of the employee are paid by the City.

An additional life insurance benefit is available through a Voluntary Life insurance program for the employee, spouse and children. The employee pays the premiums for this benefit.

It is mandatory that both the City and the employee pay into the Department of Retirement Systems for Washington State.

Three voluntary Deferred Compensation programs are available for employee participation.
A Flexible Spending Plan is available that allows you to make pre-tax contributions for Health Care reimbursement and/or Dependent Care reimbursement for eligible expenses not covered by medical insurance.

Employees are responsible for their own Long Term Disability premiums through the AFSCME Union. Contact (425) 303-8818 or [email protected] for information on premiums and coverage.
The Employee Assistance Program EAP is provided free of charge to eligible employees and family members.
Vacation, sick leave, and holiday benefits are provided to eligible employees in accordance with the Labor Agreement.
01

Important! Please read ALL of the instructions below: Please treat this supplemental questionnaire as a TEST. Your responses to the supplemental questionnaire will be the source of information used to determine whether you meet the eligibility requirements to move on in this process. Your supplemental questionnaire will be individually reviewed and evaluated. The supplemental questionnaire will be "blind rated," and raters will only have the information you have provided on this questionnaire. Applicants will be accountable for the accuracy of their representations made in the supplemental questionnaire. These representations will be verified by the City. These questions are separate from the Agency Wide Questions so you may need to repeat information. I have read and understand the statement above.

• Yes
• No

02

I understand there will be an in-person oral board interview and final hiring interview for this position.

• Yes
• No

03

Please explain how you meet the minimum education and experience qualifications of:Requires 2-4 years of related experience OR any combination of education, certification, and experience sufficient to provide the requisite knowledge, skills, and abilities. Please indicate if you currently hold any of the highly desired certifications in your response. CompTIA IT Fundamentals and Cloud+ Highly is highly desirable.Microsoft Certified: Data Analyst Associate, Azure Database Administrator Associate, and Power Platform App Maker Associate is highly desirable.
04

This role focuses on Tier 2 support. What has been your approach to managing and prioritizing a queue of escalated tickets?
05

Maintaining an accurate list of applications approved for use as well as supplemental documentation to those apps is crucial to success. Provide any experience you have with writing and keeping documentation up to date as well as any AI (such as Copilot) tools you could use to augment your work.
06

Describe your work experience providing technical assistance to end users for troubleshooting software and hardware issues on a variety of Microsoft Operating systems such as Windows 10/11 and Windows Server 2016-2022.
07

Provide an example where you helped a customer fill a business process problem that included the application of technology in the solution. Walk us through how you identified the needs, analyzed options, and provided recommendations for the solution.
08

Provide an example of a time you troubleshot an application outage in a production environment. Include in the details: The type of business activities it impacted, what troubleshooting methods (or strategy) you used to determine the cause of the outage, and how those steps helped identify the root cause and/or lead to restoration of services.
09

Describe your experience with Microsoft cloud computing including specific platforms and technologies you have managed or performed technological administration work in.
Required Question