ABOUT THE ROLE

This is a System Administrator role. It requires a seasoned

professional with a strong technical background. The ideal candidate will be

comfortable working in a fast-paced, collaborative environment supporting a

diverse portfolio of in-store technologies, integrated platforms, and retail

systems.

As a System Administrator, you will be responsible for

maintaining the health, stability, and performance of the Retail environment.

You'll play a key role in implementing system upgrades, managing hardware and

software configurations, supporting integrations with third-party tools, and

troubleshooting complex issues affecting store operations.

Your work will involve direct collaboration with

cross-functional teams, including store operations, IT infrastructure, network

teams, and external vendors. Assignments may include supporting the rollout of

new POS features, system enhancements, deployment of new store technologies,

and providing hands-on support for break/fix scenarios. Timely incident

resolution and root cause analysis will be a critical part of your

responsibilities.

Systems Administration, Monitoring, and Maintenance - 50%

- Responsible

for daily checks of supported systems and software, ensuring the systems

are getting backed up properly, applying operating system updates, and

configuration changes.

- Responsible

for installing and configuring new hardware and software on supported

systems.

- Responsible

for documenting the configuration of supported systems.

- Responsible

for the security and compliance of supported systems.

- Responsible

for adding/deleting/creating/modifying user account information, resetting

passwords, etc. on supported systems.

- Answers

technical queries about and troubleshoots any reported problems with

supported systems.

- Utilize

PowerShell scripting to automate administrative tasks, streamline system

configurations, and improve operational efficiency across Windows-based

environments.

Retail Operations Support - 20%

- Interface

directly with users to resolve communications issues with Virginia ABC

Registers, Licensee Workstations, and Servers.

- Utilize

administrative tools to help assist users with software issues.

- Implement

security procedures and tools to ensure rigorous security measures are in

place.

- Interface

indirectly with third-party vendors to replace failed hardware after

thorough troubleshooting.

- Ensure

that Client Services processes and procedures are followed, and

resolutions are thoroughly documented.

- Perform

follow-up calls and/or email to clients to ensure excellent customer

service.

- Configure

the operating system settings and POS software settings for the registers,

licensee workstations, and servers in the retail environment.

Application Support - 30%

- Responsible

for the configuration, administration and support of the software that

runs the retail environment (GKOmniPOS).

- Responsible

for configuration, administration, and support of the retail environment

wireless infrastructure.

- Responsible

for the configuration, administration and support of the retail

infrastructure Active Directory Domain and Certificate Services (Windows

Server 2019).

- Ability

to work with vendors in the event of new application builds being

available.

- Identify

potential risk within the current environment and work with vendors and

other lines of business to remediate. Required/Desired Skills

Skill Required/Desired Amount of Experience exp w/Powershell Required 5.0 Years exp w/Scripting Required 5.0 Years exp w/Windows 10 Administration, Configuration, Patching Required 5.0 Years exp w/Networking Highly desired 3.0 Years exp w/SaaS Background Nice to have 6.0 Months exp w/POS (Point of Service) Nice to have 6.0 Months

Skills:

exp w/Powershell,exp w/Scripting,exp w/Windows 10 Administration,Configuration,Patching,exp w/Networking