In this role, you will provide comprehensive support for the implementation, troubleshooting, and maintenance of Information Technology (IT) systems. You will manage IT system infrastructure, including client/server/storage/network devices, mobile devices, and associated processes, ensuring operational reliability and performance. You will provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution, and coordinate escalations while communicating status updates to agency management and internal customers. You will configure and manage UNIX and Windows operating systems, install and load operating system software, troubleshoot and maintain system integrity, configure network components, and implement enhancements to improve reliability and performance. Additionally, you will optimize system operations, conduct capacity analysis and planning, and provide detailed analysis and feedback for escalated issues.
Required Skills:- Strong experience with IT systems administration, configuration, and daily operational support.
- Expertise in troubleshooting client/server/storage/network devices, mobile devices, and IT infrastructure components.
- Proficiency in managing UNIX and Windows operating systems, including installation, configuration, and optimization.
- Experience with system security, including container security, virtual machine security, security boundary enforcement, and security reporting tools.
- Experience with infrastructure tools such as ELK, Tripwire, VMware, and RedHat SELinux security tool suite.
- Strong problem-solving skills, attention to detail, and ability to work independently or collaboratively.
- Ability to communicate technical information clearly to internal customers and management.
Education/Experience:- 10+ years of experience as a System Administrator in programs or contracts of similar scope, type, and complexity.
- Bachelor's degree in a technical discipline from an accredited college or university is required; five additional years of SA experience may be substituted for a degree.
Clearance:TS/SCI clearance with polygraph is required.
Total Compensation Package We offer a comprehensive compensation package designed to support your well-being and professional growth. Our competitive base salary is complemented by an extensive benefits program, including:
- Health, Dental, and Vision Insurance: Comprehensive coverage to keep you and your family healthy.
- Life and Disability Insurance: Peace of mind with financial protection for you and your loved ones.
- 401(k) Plan: No personal investment required to benefit from a generous employer contribution, allowing you to maximize your take-home pay.
- Paid Time Off: Enjoy time away from work to recharge.
- Technology Refresh: Upgrade your devices regularly, or opt for a year-end bonus if you don't need new tech.
- Training and Professional Development: A $5,250 annual budget for ongoing education, certifications, and professional memberships. Or use this annual benefit to repay a student loan tax-free.
For a full overview of our benefits, please visit our benefits tab.
Additional Perks and Benefits - Stock Plan: Become an equity owner with a yearly stock grant-let's build the future together.
- Flex Leave and Exchange Plan: Take up to 8 weeks off for a strong work-life balance or sell back unused time for double the value!
- Virtual Office Compensation: Monthly reimbursement for cell phone and internet services.
- Fringe Benefit Mall: Choose from perks like Uber rides, a beer of the month club, Amazon Prime, and Hello Fresh-whatever suits you best!
- Profit-Sharing Cash Bonus: Share in the company's success with an end-of-year cash bonus.
- Referral Bonus: Help us grow by bringing in top talent and earn a bonus for each successful referral.
